Assistant Manager - Bermondsey, London

Urban Baristas; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A specialty coffee company in Greater London is seeking an Assistant Manager to support the daily operations of their coffee shop. The successful candidate will assist in managing the team, ensuring exceptional customer service, and maintaining high standards of product quality. Key requirements include experience in the specialty coffee industry, strong leadership skills, and proficiency in espresso preparation. This role involves training staff, overseeing inventory, and compliance with health regulations. A passion for coffee and excellent customer service are essential.

Qualifications

• Previous experience in the specialty coffee industry or similar role is necessary.
• Strong passion for specialty coffee and understanding of brewing techniques.
• Leadership abilities to train and develop a team.

Responsibilities

• Assist the Store Manager in daily operations and inventory management.
• Ensure high customer satisfaction through exceptional service.
• Train and motivate staff while maintaining a collaborative environment.
• Monitor stock levels and ensure coffee preparation quality.
• Organize special events and uphold health and safety regulations.

Skills

Proficiency in espresso extraction

Exceptional customer service skills

Strong problem-solving abilities

Knowledge of inventory management

Leadership abilities

Job description

G’day Mate!

Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture.

With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers.

We believe in fostering a positive work environment and supporting the professional growth of our team members.

Join us as we continue to expand and deliver outstanding coffee and service to our valued customers.

Job Summary

We are seeking a motivated and talented individual to join our team as an Assistant Manager in the Specialty Coffee Industry.

As the Assistant Manager, you will play a vital role in supporting the overall operations and management of our specialty coffee shop.

You will assist the Store Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and engaging work environment.

If you have a passion for specialty coffee, a strong work ethic, and excellent leadership skills, we invite you to apply.

Responsibilities

• Assist the Store Manager in all aspects of daily operations, including opening and closing procedures, inventory management, and leading the team.
• Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and resolving customer concerns or issues promptly.
• Train, mentor, and motivate staff members, fostering a positive and collaborative work environment.
• Collaborate with the Store Manager to develop and implement operational strategies to achieve sales targets and maximize profitability.
• Monitor and maintain stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to ensure product availability.
• Oversee the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team.
• Assist in organizing and coordinating special events, promotions, and marketing initiatives to drive customer engagement and increase sales.
• Uphold strict adherence to health and safety regulations, ensuring a clean and hygienic work environment.
• Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team.

Requirements

• Previous experience in the specialty coffee industry or a similar role is necessary, with a strong emphasis on specialty coffee knowledge and skills.
• Strong passion for specialty coffee and a deep understanding of brewing techniques, coffee origins, and flavour profiles.
• Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques.
• Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship.
• Proven leadership abilities with the ability to effectively train, motivate, and develop a team.
• Exceptional customer service skills with a friendly and approachable demeanour.
• Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment.
• Strong problem-solving abilities and the capacity to make sound decisions under pressure.
• Knowledge of inventory management, and point-of-sale systems.
• Flexible availability, including weekends and holidays.
• A positive attitude, a willingness to learn, and a strong commitment to teamwork.
• Food handling certification and knowledge of health and safety regulations is a plus.