Assistant Manager

Ole & Steen; Windsor; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Free food on shift

50% discount at Ole and Steen

Pension scheme

GP helpline

Uniform provided

Referral program up to £1000

Job summary

Ole & Steen is seeking an Assistant Manager/Team Leader to lead shifts, uphold brand standards, and inspire a high level of customer experience at our London Piccadilly location. You will manage the store in the GM’s absence, coach the team, and drive sales while maintaining bakery excellence and brand presence.

Roles require hospitality experience, strong communication, and the ability to perform in a fast-paced shop environment.

Qualifications

• Experience in hospitality with drive to perform in fast-paced environments.
• Strong communication skills with guests and team.

Responsibilities

• Run the shift and be responsible for the store in the General Manager’s absence.
• Provide exceptional customer service and ensure the team is deployed effectively.

Skills

Hospitality leadership

People management

Customer service

Communication

Job description

“Arguably The Best Scandi BakeryInTown” Time Out

Tired of working late andmissing out ondinner with your loved ones? Join us for a job that lets you clock out on time and still make it to family game night or catch up with friends over dinner! Work hard, live well, andlet’smake work-life balance a reality—so you can enjoy life’s little moments.

At Ole & Steen,we'renot just any bakery; we have 30 years of Danish heritage behind us. Since opening our doors in 2016 in London Piccadilly,we'vebeen on a mission to bring the art of artisanal baking to the heart ofLondon.

Package:

• Up to £36,000 depending on experience.

• Flexibility ofshifts.

• Free food whilst on shift.

• 50% discount at any Ole and Steen location.

• Referral program scheme – up to £1000.

• Uniform provided.

• Pension scheme.

• GP Helpline.

What we are looking for:

• You are friendly and welcoming with an ability to make ourguests feel at home in your store.You will lead from the front and inspire your teams to always provide a similarlyhigh levelof experience.

• You are already an Assistant Manager looking for a new challenge in a great company ormaybe you’reaTeam Leader or Supervisor and are looking for the next step in yourmanagement/leadership career path.

• Experienceinhospitality with a drive to perform, positive behaviours and the resilience to cope with a fast-paced environment.

• Someone withgreat communicationskillswhocan have real conversations with teams and guests.

• Someone who can inspire and engage their team to perform brilliantly.

ADay in aLife

• Running the shift andbeing responsible forthe store in the General Manager’s absence.

• Providing exceptional customer service for our guests and ensuring the team are deployedin the most effective waytoachieve this.

• Act as a role model foryour teamandbean ambassador for Ole and Steen,always reflecting our brand personality with a positive attitude and excellent standards.

• Driving the achievement of sales and other KPI’s as set by your General Manager and inline with any marketing campaigns or promotional offers.

• To provide a clear handover during shift changes and ensure each shift is reviewed, handovers and briefings are carriedoutand action plans are recorded and achieved.

• Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team.

• Assistin the training and support of(new)team members including ongoing coaching and feedback.

• Open /close the store in line with company standards, including cleaningandmaintainingbrand standards.

• Learn new skills and grow with us.