General Manager

Ole & Steen; Greater London; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Uniform provided

28 days holiday

Learn new skills and grow with us.

Access to a wellness scheme.

Pension scheme.

Referral program up to £1000.

Job summary

Ole & Steen in London is seeking a General Manager to run one of our stores. You will lead a team, model positive behaviours and drive performance in a fast-paced environment.

This role focuses on warm, hand-made bakery experience, excellent customer service, and delivering the Hygge spirit that makes our guests feel at home.

Join us to bring Hygge to London and grow with a brand that values passion, people, and quality.

Qualifications

• Experience leading a hospitality team in a fast-paced store.
• Strong customer service and guest relations.

Responsibilities

• Lead and manage daily store operations.
• Motivate and coach team to deliver high hospitality standards.
• Ensure warm, welcoming guest experience and quality service.
• Represent Ole & Steen values in customer interactions.

Skills

Team leadership

Hospitality

Customer service

Job description

Join TeamHYGGEand see your CareerRISE

Ole & Steen is an award-winning Danish bakery with 30 years of heritage behind us.We proudly produce fresh artisan breads and pastries across Denmark, the UK and New York.

We’vebecome part of our guests’ local community; welcoming them into our store and serving them hand-made breads and pastries made with heart, perfectly poured coffees, and a space to indulge in a moment alone or to gather with friends and colleagues.

‘Hygge’ (hoo-gah): A Danish term meaning to create warmth and enjoy the good things in life, with good people.

We also have a lot ofamazing peoplewho help usbe the Hygge, andwe’reon the lookout for more to join us on our mission to become the “world’s most loved bakery”. We want our team to pass on their passion of ourfreshly-bakedrange and bring a little joy to their day.

Package:

• Salaryup to£45,000

• Flexible shifts.

• Referral program scheme – up to £1000.

• Uniform provided.

• 28 days holiday.

• Learn new skills and grow with us.

• Access to a wellnessscheme.

• Pension scheme.

TheRole

As aGeneral Managerat Ole &Steen, you’llbe responsible forrunning one of our amazing stores.You will be an experienced hospitality professional who is able to lead a team, role-modelling positive behaviours and driving performance in a fast-pacedenvironment.

What elsewill you do?From greeting guests with genuine warmthtoacting as a role model for our teams,always reflecting a positive attitude and excellent standards,you’llhelp foster an atmosphere where made-by-hand quality meets approachable luxury.

You are friendly and welcoming with an ability to make our guests feel at home in your store.You will lead from the front and inspire your teams to always provide a similarlyhigh levelof experience.

You’llhave a passion for great customer service, for people, coffee,foodand hospitalityand be excited to join us on our mission to be the“World’s most lovedbakery”.

It'snot just a job;it'sa passion.

Join us at Ole & Steen andlet'sbring the Hygge to London together.