Assistant Manager

Caffe Nero Group Ltd; Walton-on-Thames; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading coffee shop chain is seeking an Assistant Manager in Walton-on-Thames. This role involves supporting store operations, ensuring excellent customer service, and maintaining high quality standards for coffee and food. Ideal candidates will have prior supervisory experience and a passion for team development. This position offers a competitive hourly rate and various benefits.

Benefits

Unlimited free handmade drinks

Up to 75% off food and drinks during shifts

Referral bonuses up to £750

Length of service recognition

Access to discounts and rewards platform

Additional pay incentives

Qualifications

• Experience as Supervisor or Assistant Manager in a customer-facing environment.
• People focused and caring about team welfare.
• Ability to meet business targets.
• Strive for excellence.
• Passionate about the Caffè Nero brand.

Responsibilities

• Support the running of the store.
• Deliver great customer service.
• Maintain high standards of coffee and food.

Skills

Customer service skills

People management

Target-driven

Job description

Overview

At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.

Responsibilities

• Support the running of the store and deliver great customer service.
• Maintain the highest standards of coffee and food.

Benefits

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.

Qualifications

• Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
• Be people focused – really caring about the welfare and development of your team.
• Love the challenge of meeting business targets.
• Strive for excellence, always.
• Be passionate about the Caffè Nero brand!

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. You’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.

The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffè Nero you really can be you, with us.