Assistant Manager

Tenpin - Wakefield; Wakefield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment venue in Wakefield is seeking an experienced Assistant Manager to enhance customer experiences and lead a dynamic team. The ideal candidate will have a background in management, particularly within leisure or hospitality, and will be passionate about delivering top-notch customer service. In this role, you will manage operational activities, lead by example, and support your team's development. This position offers a range of benefits including an industry-leading bonus scheme, enhanced holiday entitlement, and opportunities for career progression.

Benefits

Industry leading bonus scheme

Enhanced holiday entitlement – 33 days per annum

Enhanced maternity, paternity, adoption leave

Free bowling for family & friends

Free food (when working 6 hours or more)

Life assurance – 4 x annual salary

A day off for your birthday

Qualifications

• Minimum of 1 year experience in management role within leisure, hospitality or retail.
• Passionate about delivering exceptional customer service.
• Ability to lead by example and support team development.

Responsibilities

• Ensure operational management of the centre.
• Strive for high customer service delivery.
• Lead the team effectively and support management team.
• Adhere to policies and compliance daily.

Skills

Exceptional customer service

Leading and developing large teams

Determination and enthusiasm

Ambition to progress

Job description

We’re expanding! Join the Wakefield team at our latest location!

Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives?

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond our 24 bowling lanes, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Interactive Darts, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team.

You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.

You will:

• Assume day-to-day responsibility for the operational management of the centre
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Lead the team by example ensuring everyone works together effectively
• To support the delivery of the company strategy
• Deputise in the absence of the Deputy Manager
• Undertake ownership for own training and development to grow into the future role of Deputy Manager
• Support the other Managers in the achievement of all budgets, targets and KPI’s
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis

Skills You Need

• Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teams
• Full of determination, enthusiasm and patience!
• Be ambitious and want to progress!

Our Fantastic Benefits

• Industry leading bonus scheme
• Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6 hours or more)
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 4 x annual salary
• A day off for your birthday
• Long Service Awards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and complete the short application process (2 mins).