Store Manager

Lovisa Pty Ltd; Greenhithe; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Jewellery allowance

Generous discounts

Competitive Salary + Commission & Bonuses

Career growth opportunities

Birthday Day Off

Job summary

A leading jewellery retailer in Greenhithe is seeking a passionate Store Manager to lead their store. Responsibilities include driving sales, ensuring exceptional customer service, and developing a high-performing team. Ideal candidates will have over 3 years of leadership experience in luxury retail. This role offers career growth opportunities, competitive salary, commission, and training in specialist services.

Qualifications

• 3+ years of experience in a leadership role within luxury retail.
• Passion for coaching and leading teams.
• Strong commercial awareness and ability to drive sales.
• Solid commercial awareness with sales analysis, KPIs and action planning.
• Willingness to develop expertise in piercing and jewellery welding through training.

Responsibilities

• Deliver a high-quality customer experience.
• Achieve sales targets and manage store performance.
• Lead, train, and develop store staff.
• Lead, coach and develop a high-performing team aligning with our brand.
• Ensure operational excellence: oversee stock, loss prevention, and store presentation.
• Identify growth opportunities and elevate the brand through customer engagement.

Skills

Store leadership experience

Customer service focus

Sales analysis

Team coaching

Fashion & jewellery retail

Job description

Overview

Join to apply for the Store Manager role at Lovisa Pty Ltd.

JEWELLS isn’t just about jewellery—it’s about self-expression, confidence, and celebrating individuality. We blend trend-led design with casual luxury, offering immersive experiences beyond jewellery—permanent jewellery, fine line tattooing, and curated piercing services.

With 1,000 stores planned across 45 countries, now is the perfect time to lead, inspire, and grow with us.

About the Role

As Store Manager, you’re the driving force behind your store’s success. With strategic vision and hands-on leadership, you’ll create a dynamic, customer-first environment that delivers exceptional service, strong sales, and an empowered team. You’ll set the standard, ensuring every detail aligns with our luxury experience while taking ownership of store performance, customer engagement, and team development. You’ll also be trained in Piercing & Jewellery Welding, so you can support the store team in delivering these specialist services.

This is your opportunity to lead with passion, innovate with confidence, and be part of a brand that’s redefining luxury retail.

What You’ll Do

• Deliver an unforgettable customer experience – Lead by example, fostering long-term relationships and providing personalised styling and service.
• Drive sales & maximise store performance – Take full ownership of sales targets, KPIs, and profitability, ensuring commercial success.
• Become a trained expert in Piercing & Jewellery Welding – Support your team in delivering these specialist services (full certification provided).
• Lead, coach & develop your team – Recruit, train, and inspire a high-performing team that embodies the JEWELLS brand.
• Ensure operational excellence – Oversee inventory, loss prevention, and store presentation, maintaining luxury retail standards.
• Be a strategic thinker – Identify opportunities for growth, customer engagement, and brand elevation.
• Own communication & collaboration – Act as the link between your store, leadership team, and brand HQ.

What We’re Looking For

• 3+ years’ store leadership experience within jewellery, fashion and/ or luxury retail. This can be in a Store Manager or Assistant Manager role, ready for the next step in their career journey
• Passionate about coaching & leading teams – A natural motivator who drives performance.
• Customer-obsessed & service-driven – Thrives on delivering a luxury experience.
• Strong commercial acumen – Confident in sales analysis, KPIs, and action planning.
• Become a trained expert in Piercing & Jewellery Welding – Support the team in delivering these specialist services to enhance the customer experience – No prior experience needed, full certification provided!
• Results-oriented & solutions-focused – A proactive leader who takes initiative.
• Loves fashion, jewellery, and styling trends – Brings creativity and vision.
• Flexible availability – Willing to work evenings, weekends, and key trading periods.
• Competitive Salary + Commission & Bonuses
• Career Growth – Be part of a fast-growing, globally expanding brand.
• Piercing & Jewellery Welding Training & Certification
• Jewellery Allowance & Generous Discounts
• Exciting Incentives & Competitions
• A Birthday Day Off

At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.