Assistant Manager

Compass Group PLC; Metchley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Metchley, UK, seeks an Assistant Manager to support operations and team development at Taco Bell. The ideal candidate will have previous supervisory experience and a passion for customer service. Responsibilities include coaching team members, ensuring quality standards, and managing shifts. The position offers competitive pay, benefits, and clear career pathways. Join a dynamic environment at one of the UK's busiest travel hubs.

Benefits

Competitive salary

Pension

Discounts on travel and shopping

Free meals

Wellness classes

Career development programmes

Qualifications

• Previous supervisory or assistant management experience in hospitality or retail is required.
• Strong communication and teamwork skills are necessary.
• A passion for customer service and people development is essential.
• Ability to thrive in a fast-paced environment is a must.
• Proficiency in English is required.

Responsibilities

• Assist in coaching, motivating, and developing a high-performing team.
• Support delivery of brand standards across food quality, service, and safety.
• Champion a customer-first approach and help resolve issues quickly.
• Support sales-driving initiatives and cost control to achieve site targets.
• Take responsibility for running shifts and smooth daily operations.
• Ensure health and safety standards are followed.

Skills

Supervisory experience

Strong communication

Teamwork skills

Customer service passion

Ability to thrive in high-volume environments

Job description

As Assistant Manager, you'll support the General Manager in delivering operational excellence, developing the team, and ensuring every guest enjoys a great Taco Bell experience. You'll lead by example on shift, helping drive performance, standards, and team engagement.

Responsibilities

• Lead & Support: Assist in coaching, motivating, and developing a high-performing team.
• Operational Standards: Support the delivery of brand standards across food quality, service, and safety.
• Customer Experience: Champion a customer-first approach and help resolve issues quickly and professionally.
• Commercial Awareness: Support sales-driving initiatives and cost control to achieve site targets.
• Shift Management: Take responsibility for running shifts, opening/closing, and ensuring smooth daily operations.
• HSE Compliance: Ensure health, safety, and hygiene standards are consistently followed to create a safe environment for team members and guests. A positive, energetic leader with a hands‑on approach.

Qualifications

• Previous supervisory or assistant management experience in hospitality, or retail.
• Strong communication and teamwork skills.
• A passion for customer service and people development.
• Ability to thrive in a fast-paced, high-volume environment.
• Proficiency in English and a desire to progress and grow your career.

Taco Bell is the world's leading Mexican-inspired quick-service restaurant brand, serving millions of fans every week across 8,200+ restaurants in over 32 countries. Located in one of the UK's busiest travel hubs, our Birmingham New Street Station site is fast-paced, vibrant, and full of energy-serving thousands of customers every day.

As part of Compass Group, the world's largest hospitality company, you'll benefit from outstanding support, structured development, and genuine career progression. This is an exciting opportunity for a motivated hospitality leader ready to take the next step and make an impact in a high-volume, dynamic environment.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivaled opportunities for learning and development, at one of the UK's biggest businesses.

Benefits

• Competitive salary
• Benefits package including pension, discounts, and learning & development programmes.
• Clear career pathways within Compass Group.
• A fun, fast-paced, and supportive team culture in an iconic location.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families