Assistant Manager

Work.Life; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading flexible workspace provider in Greater London is seeking an Assistant Manager to oversee daily operations, drive member satisfaction, and ensure smooth space management. The role includes supporting sales initiatives and managing contracts. Ideal candidates should have experience in hospitality, management, and a passion for creating a vibrant community. This full-time position offers a competitive salary, wellness support, and other benefits.

Benefits

25 days holiday plus one extra day for every year of service

75 pounds per month towards wellbeing

25 team joy budget

4 paid Giving Back days

Quarterly team socials

Discounts with local businesses

Cycle to Work Scheme

Ebike subscription

Qualifications

• Experience in managing a workspace or similar environment.
• Ability to drive member satisfaction and retention.
• Skills in sales and revenue generation.

Responsibilities

• Support running a location efficiently and effectively.
• Drive income through proactive sales initiatives.
• Manage contracts and invoicing effectively.

Skills

Restaurant Experience

Fashion Retail

Hospitality Experience

Basic Math

Business Management

Leadership Experience

Supervising Experience

Assistant Manager Experience

Management Experience

Math

Restaurant Management

Retail Management

Job description

Salary: 30000

We’re currently hiring for an Assistant Manager in Roaming. The working hours are 8:30am to 5:30pm – a 5‑day on‑site role.

Your Role

As our Assistant Manager you will support running a location as if it were your own business, delivering against space KPI targets while ensuring members are happy and the space achieves excellent operational standards.

You’ll be a passionate, proactive person capable of balancing the connected parts of running a successful space: operating efficiently, building a vibrant community of members and leading on retention.

You’ll also grow your sales & revenue experience, supporting your Membership Manager to manage tours in the space and learn to negotiate successful tours to closure.

Sales & Revenue

Support driving income in your space to achieve your budgets. Alongside your Membership Manager you’ll own membership enquiries and undertake proactive sales initiatives to increase interest.

Lead on existing member check‑ins, gathering feedback to improve the member experience and secure their retention.

Maintain 100% occupancy by exceeding members’ expectations and encouraging contract renewals.

Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, office extras, IT, weekend space hire, food & beverage extras & more.

Manage contracts and invoicing effectively.

Support ongoing membership administration.

Space Operations

Onboard new members effectively, giving them a great start.

Support management of space overheads to achieve your budgets.

Ensure the building runs smoothly and our facilities and amenities are kept to a great standard.

Work directly with Membership Managers and the support team on any issues to ensure the highest level of member experience and satisfaction.

Collaborative Community

Proactively manage feedback through our NPs channel to successful resolution.

Build meaningful connections for our members through events, personal introductions and networking.

Check in regularly with members to understand their pain points, what’s working and how we can continue to improve.

Develop presence within the wider local community; we want you to be an ambassador for what we do and what we believe in!

Oversee events from weekly space‑wide events to unique events that you design and put on for your community.

Sustainability

You’ll attend Sustainability training as part of your onboarding and as required, then support our sustainability strategy within the team and individually.

You’ll endeavour to use your charity hours to support a charity of your choice.

You’ll support our fundraising activities by delivering or participating in these activations.

How You’ll Measure Success

Your role is key to supporting Membership Managers to deliver results in the space. Success is measured across the following KPIs which contribute directly to your team achieving our overall company performance goals.

Role KPIs:

• NPS – driving member satisfaction at every stage of their time with us.
• Space Audit – ensuring excellent operational standards in your space.
• Resident Member Retention Rate – maintaining great relationships to encourage renewals at contract end.

Why You’ll Love It

Work happiness is our passion and it starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, a competitive monthly salary, wellness package, team joy budget, quarterly socials and more so you can work happier.

A supportive & friendly team of hard‑working people.

25 days holiday plus one extra day for every year of service.

75 pounds per month towards your mental & physical wellbeing.

25 team joy budget to be spent together with the team.

4 paid Giving Back days per year to support a charity of your choice.

Quarterly team socials.

Discounts with brilliant local businesses.

1 Company Day per year.

Cycle to Work Scheme and Ebike subscription.

We’re a flex workspace provider for businesses who care about people. We believe happy teams deliver measurable benefits for businesses. That’s why everything we do – from workspace design to delivering a best‑in‑class personal service – is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000 members; and an amazing team of nearly 70 who share our ambition to redefine the workspace experience for the better.

We’re committed to providing an inclusive environment for our team and our members as we believe that diversity breeds a more innovative, creative and caring workplace. We are an equal opportunity employer. Everyone who applies will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status or disability status.

Ready to join us? We’re excited to hear from you.

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Christmas Break Notice

We are on annual leave from 25 December to 5 January. If you do not get invited to an interview this side of Christmas it does not mean you are rejected – it just means we aren’t here to respond to you. All interviews will be conducted in the New Year!

Key Skills

• Restaurant Experience
• Fashion Retail
• Hospitality Experience
• Assistant Manager Experience
• Basic Math
• Management Experience
• Math
• Business Management
• Leadership Experience
• Supervising Experience
• Restaurant Management
• Retail Management

Employment Type: Full Time

Experience: years

Vacancy: 1