Assistant Manager

St Austell Brewery; Falmouth; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Food & drink discount

Overnight stays discount

Tips

Bonus scheme

Retail discounts

Cycle to work

Meal on shift

Flexible working

Volunteer time off

Job summary

St Austell Brewery’s Chain Locker in Falmouth is seeking a capable General Manager to lead front and back of house, inspiring a team and stepping in when the GM is away.

You will ensure outstanding guest experiences, maintain high service standards, oversee food production with the Kitchen Team, manage admin and cash handling, and uphold health and safety regulations while developing your team toward future leadership.

Qualifications

• Taking the helm when the General Manager is away, you motivate team members to deliver their best.
• Creating a warm welcome to guests comes naturally, ensuring memorable first impressions.

Responsibilities

• Lead and motivate the team to deliver top service when the GM is away.
• Create a warm welcome for guests and ensure memorable first impressions.
• Monitor customer feedback to maintain high standards and improvements.
• Support Front of House and Back of House during peak times.
• Oversee consistent production of a quality food offering and coordinate with Kitchen Team.
• Manage admin and cash handling, ensuring smooth operations.
• Uphold health and safety regulations and drive staff development.

Skills

Team leadership

Guest service

Operations management

Health & safety

Cash handling

Staff development

Food quality

Job description

The Chain Locker
sits along Falmouth’s historic quayside. This 16th-century inn is a perfectly
placed scenic hub that enjoys all this vibrant town has to offer.

Work overlooking the
spectacular natural beauty of the Carrick Roads sailing waters and Falmouth’s
harbour. The Chain Locker has golden beaches, tranquil creeks, and the buzz of
the town on its doorstep.

This exciting role will see you work in an inspiring
part of the world, motivating a team of passionate people while supporting and
occasionally stepping in for the General Manager.

About You:

• Taking
  the helm when the General Manager is away, you motivate team members to
  deliver their best and ensure everything is running smoothly and
  efficiently.
• Creating
  a warm welcome to guests comes naturally to you, making every first
  impression count to ensure experiences delight from the get-go.
• Keeping a
  watchful eye over customer feedback means your team is always adapting to
  maintain high standards and improve where necessary.
• You go
  above and beyond to ensure a consistently high level of service,
  supporting the full team including Front and Back of House during peak
  times.
• You
  oversee the consistent production of a quality food offering and recognise
  the importance of the Kitchen Team.
• Having a
  wealth of experience in a similar role means you are able to recognise
  when team members need help and you’ll support where needed.
• A keen
  eye for detail means you keep all admin and cash management systems
  ticking along as they should, taking responsibility when the General
  Manager is away.
• You know
  health and safety regulations like the back of your hand.
• Team
  members see you as an inspiring role model and know they can depend on you
  for support and development.
• You take
  pride and responsibility for your own development, with an eye towards
  becoming a General Manager one day.

What we offer you in return:

• 30% off
  food and drink in our pubs
• 50% off
  overnight stays in our pubs
• Tips
• Bonus
  Scheme
• Discount
  scheme across hundreds of retailers
• Cycle to
  work scheme on select roles
• Meal
  provided for shifts over 6 hours (up to the value of £10)
• Flexible
  working
• Paid time
  off to volunteer

Additional Info:

If you would like more informationplease email [e-mail]

St Austell Brewery is an Equal Opportunities
employer, and we positively encourage applications from suitably qualified and
eligible candidates, regardless of age, sex, race, disability, sexual
orientation, gender reassignment, religion or belief, marital/civil partnership
status, or pregnancy and maternity. We also welcome requests for flexible
working.