Assistant Manager

Old Success Inn, Sennen Cove; Sennen; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Food & drink discount

Overnight stay discount

Tips

Bonus scheme

Retail discounts

Cycle to work

Learning & development

Career progression

Shifts meal

Volunteer leave

Flexible working

Family-friendly policies

Job summary

Old Success Inn in Sennen Cove seeks an experienced hospitality leader to helm daily operations in the General Manager's absence. You will motivate a dedicated team, ensure exceptional guest experiences, and maintain smooth service across front and back of house.

With a focus on service quality, food standards, and safety, you will monitor feedback, support staff development, and manage admin and cash handling. The role offers growth toward a General Manager position.

Qualifications

• Proven experience in a similar hospitality/FOH+BOH leadership role.
• Ability to motivate and manage a team to deliver high service standards.
• Strong focus on guest experience and timely response to feedback.
• Experience overseeing kitchen and service to ensure quality food delivery.

Responsibilities

• Lead and motivate the team in the GM's absence; ensure smooth operations.
• Welcome guests warmly and ensure first impressions are outstanding.
• Monitor customer feedback and drive improvements in service.
• Support Front and Back of House during peak times as needed.
• Oversee consistent quality of food offerings and coordinate with the Kitchen team.
• Apply health and safety regulations with rigor across the venue.
• Develop team members and mentor potential future General Manager.
• Maintain admin and cash handling processes and reporting.

Skills

Leadership

Guest service

Team motivation

People development

Cash handling

Health & safety

Operational oversight

Staff welfare

Analytical thinking

Adaptability

Job description

Nestled in Sennen Cove, the Old Success Inn boasts a spectacular view over one of Cornwall’s most cherished beaches and is a dramatic coastal walk away from Land’s End.

You’ll be working at a landmark 17th-century inn that attracts locals and visitors alike throughout the year to its scenic bar, restaurant, and outdoor space. Balancing unspoilt seaside wilderness with a beach that buzzes with summer surf, Sennen Cove is one of the country’s most enviable locations.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

Additional Info:

If you would like more information please email [e-mail]

St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.