Assistant Manager

LQQM US COMPANY; England; On-site; GBP 24,000; Part time

Job summary

Join a charitable organization as a part-time Assistant Shop Manager in Crawley. This role involves hands-on retail management, ensuring excellent customer service and shop organization. The successful candidate will manage stock, engage with customers, and support volunteers. Enjoy a competitive salary and additional benefits like pension contributions and training budgets.

Benefits

Pension with DEBRA contribution

Life Assurance Scheme

Employee Assistance Program

Generous Training Budget

Career Progression opportunities

Annual Leave: 20 days plus Bank Holidays

Exclusive Staff Discount

Recognition Awards

Apprenticeship opportunities

Qualifications

• Strong communication skills to collaborate effectively.
• Excellent organisational skills and a proactive approach.
• Ability to handle the physical aspects of the role.
• Genuine passion for customer service.

Responsibilities

• Sort, lift, carry, and price donated items.
• Provide a warm shopping experience for customers.
• Maintain shop cleanliness and organization.
• Manage stock levels and organize donations.
• Support and guide volunteers.
• Handle transactions accurately and secure the shop.

Skills

Teamwork

Communication skills

Customer service

Organisational skills

Manual dexterity

Job description

Overview

Make a Difference in Crawley: Join DEBRA as Assistant Shop Manager

Are you a motivated and customer-focused individual seeking a fulfilling part-time opportunity where your efforts directly contribute to a worthy cause? DEBRA, the charity dedicated to supporting individuals and families affected by the rare and painful skin condition Epidermolysis Bullosa (EB), is looking for a dedicated Assistant Shop Manager to join our vibrant team in Crawley. This permanent, part-time position offers a chance to make a real difference while engaging in a dynamic and hands-on work environment.

Important Details

• Location: DEBRA Store, Crawley
• Position: Assistant Shop Manager
• Contract: Permanent
• Hours: Full Time, 35 hours per week, working 5 days out of 7
• Pay: £12.71 per hour
• Salary: £23,132.20 per annum

What DEBRA is All About

We are more than just a charity shop; we are a passionate organisation driven by a powerful mission: a world where no one suffers from Epidermolysis Bullosa (EB). Our vision is to provide lifelong care and tirelessly search for cures for everyone affected by this challenging condition. Our core values – respect, passion, care, and inclusivity – are at the heart of everything we do, creating a truly supportive and meaningful place to work. We are deeply committed to making a tangible difference in the lives of those affected by EB.

What you will be doing: A Blend of Hands-On Management and Team Support

This is a dynamic role that requires both manual dexterity and strong interpersonal skills.

Responsibilities

• Hands-on Processing and Presentation: Actively sorting, lifting, carrying, and pricing donated items, including clothing, books, and homeware. You will also be responsible for creating visually appealing window and in-store displays, which involves physical arrangement and movement of merchandise.
• Exceptional Customer Engagement: Providing a warm and welcoming shopping experience for all customers, offering assistance, and building positive relationships.
• Maintaining Shop Standards: Ensuring the shop floor is clean, tidy, and well-organised, which may involve some light physical tasks.
• Stock Management with Physical Involvement: Actively managing stock levels, which includes receiving, moving, and organising donations within storage areas.
• Volunteer Support and Guidance: Assisting in the recruitment, training, and ongoing support of our valued team of volunteers, fostering a positive and collaborative environment.
• Financial Transactions and Security: Handling financial transactions accurately and ensuring the security of the shop premises.

About You: Ready to Roll Up Your Sleeves and Lead by Example

To Thrive In This Role, You Will Need

• Strong teamwork and clear communication skills to collaborate effectively with the Shop Manager, colleagues, and volunteers.
• Excellent organisational skills and a proactive approach to managing tasks and using your initiative.
• Comfort and capability to handle the physical aspects of the role, including lifting and moving stock, arranging displays, and general shop maintenance.
• A genuine passion for delivering outstanding customer service and creating a positive shopping experience.

Why Work for Us Here at DEBRA

We value our team and offer a competitive salary alongside a comprehensive range of benefits, including:

• Auto enrolment Pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Program offering 24/7 support for staff and their families
• Generous Training Budget (DEBRA has a learning culture and supports and encourages Employee Voice)
• Career Progression opportunities for ongoing personal development
• Annual Leave: 20 days plus Bank Holiday (pro rata for part-time employees)
• Increased Holiday Entitlement and Long Service Awards
• Exclusive Staff Discount
• Personalised Recognition Awards
• Opportunities for Apprenticeships and Internships

Additional Information

DEBRA is committed to safeguarding and promoting the welfare of vulnerable adults. Please note that all positions within our organisation are subject to a Disclosure and Barring Service (DBS) check and the receipt of two satisfactory work references. We are dedicated to promoting equality, diversity, and inclusion in all aspects of our work, including recruitment. Please advise if you require any reasonable adjustments during the recruitment or interview process.

If you are enthusiastic about this opportunity, enjoy a role with both managerial responsibilities and physical engagement, and are keen to contribute to the vital work of DEBRA, we encourage you to apply today. We look forward to hearing from you!