Assistant Housing Officer - Cambridge

Cambridge City Council; Essex; On-site; GBP 24,000 - 30,000; Full time

Job summary

A local government authority in Essex is seeking a dedicated individual to join their housing team. This role focuses on delivering excellent customer service and managing tenancy and estate responsibilities. The ideal candidate will possess strong customer service skills, be able to work independently, and understand safeguarding principles. With a focus on community engagement, you will work to resolve issues affecting local residents. A full driving licence and personal vehicle for business use are required.

Benefits

Variety of benefits and support opportunities

Qualifications

• Experience in housing management or related fields preferred.
• Ability to manage a busy workload independently.
• Full driving licence and access to a vehicle required.

Responsibilities

• Manage your own geographical patch.
• Assist with housing management services delivery.
• Resolve complex issues such as anti-social behaviour.
• Support local residents associations.

Skills

Excellent customer service skills

Ability to build effective relationships

Understanding of safeguarding principles

Strong communication skills

Good organization skills

IT skills

Job description

Job Description

Reference : CCC00502

Description

We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, focusing on tenancy and estate management. In this exciting role, you will be responsible for:

• Working on your own geographical patch
• Assisting with the delivery of housing management services
• Assisting with resolving complex issues such as anti‑social behaviour
• Assisting with project management and environmental improvements
• Giving support, guidance, and advice to local neighbourhood residents associations

Our ideal candidate will be able to work on their own initiative and manage a busy workload. You will join us with excellent customer service skills and have the ability to build effective relationships. It is important that you have an understanding of key safeguarding principles, as well as excellent communication, organisation and IT skills. You may already work in a housing role, or you may be working in a role within law enforcement, social services, mental health services, or even the military. If this sounds like you, we would welcome your application.

Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city.

What we can offer

A variety o...