Assistant Housing Officer

Sanctuary; Dundee; On-site; GBP 18,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Voluntary health plans

Wellbeing support

Staff Networks

Role salary is £29,217 (rising to £30,

Job summary

Sanctuary is seeking an Assistant Housing Officer in Dundee to join our Housing team. You will handle front desk duties, process applications, draft tenancy paperwork, liaise with tenants, resolve issues, and manage admin tasks.

The role offers full training, ongoing support, and opportunities to develop within a not-for-profit housing association. We seek motivated candidates with strong customer service and Microsoft Office skills, and experience in social housing management.

Qualifications

• Experience working in social housing management.
• Recent experience within a customer service environment or administrative position.
• Excellent customer service and communication skills.
• Ability to work on own initiative, with fast changing requirements.
• Proven experience of working to deadlines and prioritising workloads.
• Proficient in the use of Microsoft Office - Outlook, Word and Excel also SAP or any other housing systems.
• Literacy and numeracy equivalent to Scottish National 5 & SVQ2 in relevant area.

Responsibilities

• Front of house reception duties
• Processing housing applications and shortlisting, providing housing options advice
• Drafting tenancy agreement documentation and completing all paperwork associated with home visits
• Liaising with tenants; responding to enquiries and complaints
• Working with customers to resolve issues and improve services
• Preparing correspondence in relation to void properties
• Communicating with external agencies, residents and staff in regard to tenancies
• Raising purchase orders and ensuring the completion of cash sheets, processing cash and card payments
• Processing all admin functions

Skills

Housing management experience

Customer service experience

Communication skills

Initiative

Deadline-driven

Microsoft Office (Outlook, Word, Excel

Housing systems (SAP)

Education

Scottish National 5 & SVQ2 literacy/numeracy

Job description

37.5 hours per week - Monday to Friday - 9:00am to 5:00pm

We have an opportunity for an Assistant Housing Officer to join our Housing team based in Dundee. You will be working in a team of Assistant Housing Officers, Housing Officers and a Welfare Rights Officer. You will work on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.

The role of Assistant Housing Officer will include:

• Front of house reception duties
• Processing housing applications and shortlisting, providing housing options advice
• Drafting tenancy agreement documentation and completing all paperwork associated with home visits
• Liaising with tenants; responding to enquiries and complaints
• Working with customers to resolve issues and improve services
• Preparing correspondence in relation to void properties
• Communicating with external agencies, residents and staff in regard to tenancies
• Raising purchase orders and ensuring the completion of cash sheets, processing cash and card payments
• Processing all admin functions

Skills and experiences:

• Experience working in social housing management
• Recent experience within a customer service environment or administrative position
• Excellent customer service and communication skills
• Ability to work on own initiative, with fast changing requirements
• Proven experience of working to deadlines and prioritising workloads
• Proficient in the use of Microsoft Office - Outlook, Word and Excel also SAP or any other housing systems
• Literacy and numeracy equivalent to Scottish National 5 & SVQ2 in relevant area

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £29,217 (rising to £30,755 after 12 months, subject to satisfactory performance)