Housing Officer

Sanctuary Group; Basildon; Hybrid; GBP 31,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer

Life Assurance

Employee Advice Service (counselling)

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks promoting inclusion

Job summary

Sanctuary Housing Association in Basildon is seeking a Housing Officer to join our team, managing a patch of social housing and tenancies in Basildon, with a balance of home and office working.

The role focuses on delivering high quality housing management, tenancy services, and working with external agencies to support residents.

Qualifications

• GCSE English and Maths (or equivalent) literacy and numeracy required.
• NVQ3 in a relevant housing/estate management area.
• Experience diagnosing problems and implementing solutions.
• Proven experience delivering tenancy services.
• Good practice resident involvement activities.
• Valid driving licence required.

Responsibilities

• Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community
• Providing an effective tenancy and resident customer service which is in line with policies and procedures
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Dealing with complaints about service delivery focusing on first contact resolution and learn from this to help to develop an excellent customer service
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding

Skills

Literacy and numeracy (GCSE English &

NVQ3 in relevant area

Problem solving

Delivering tenancy services

Resident involvement activities

Negotiation and presentation skills

Driving licence

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Housing Officer

Basildon based with a balance of home and office working

£35,947 per year

37.5 hours per week – Monday to Friday, 9.00 to 17.30

Temporary position for up to 12 months

We have an opportunity for a Housing Officer to join our team of 8 Housing Officers, based in Basildon. As a Housing Officer, you will be responsible for the management of a patch of social housing properties and tenancies in the Basildon area.

The role of Housing Officer will include:

• Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community
• Providing an effective tenancy and resident customer service which is in line with policies and procedures
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Dealing with complaints about service delivery focusing on first contact resolution and learn from this to help to develop an excellent customer service
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding

Skills and experiences:

• Literacy and numeracy equivalent to passes in GCSE English and Maths
• NVQ3 in relevant area
• Proven experience of analysing and diagnosing problems and implementing solutions
• Proven experience of delivering high quality tenancy services
• Proven experience of good practice resident involvement activities
• Good negotiation and presentation skills
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.