Housing Services Assistant

Housing co; United Kingdom; Remote; GBP 22,000 - 26,000; Full time

Benefits offered by this job

40 days leave (25 days annual leave &

8% employer pension contribution

Flexitime

Private health care

Investors in People gold award

Job summary

Dunbritton Housing Association is seeking a Housing Services Assistant to join our office in Dumbarton. The role includes call handling, administering housing applications, and supporting the Head of Housing Services and Housing Officers, along with data input and customer interactions in person.

The successful candidate will have strong IT skills and be proficient with Microsoft Word, Excel, PowerPoint and Outlook, with flexibility to meet service demands.

Qualifications

• Experience delivering admin support in a busy customer-focused environment.
• Office-based role in Dumbarton with strong IT skills.
• Proficiency in Word, Excel, PowerPoint and Outlook.

Responsibilities

• Handle inbound and outbound calls with a customer focus.
• Administer Housing applications and input data accurately.
• Support the Head of Housing Services & Housing Officers.
• Interact with customers in person and via office systems.

Skills

Customer service

IT literacy

MS Office proficiency

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Working Hours: Full-time - 35 hours per week, permanent.

Are you highly motivated, customer-focused and looking to start or develop your career within social housing? You will ideally have experience in delivering admin support in a busy customer-focused environment, whilst housing experience would be advantageous it is not essential.

Dunbritton Housing Association is currently looking to recruit a Housing Services Assistant. The post is office based and includes call handling, administering Housing applications, supporting the Head of Housing Services & Housing Officers, working with customers in person, and data input. You should have well-developed IT skills and be fully proficient with Microsoft Word, Excel, PowerPoint, and Outlook. The successful candidate will also be expected to be able to work flexibly on occasion to meet the demands of the service.

Based out of our office in Dumbarton, you will receive generous conditions of employment including

• 40 days leave (made up of 25 days annual leave & 15 days public holidays)
• an 8% employer contribution to the Defined Benefit Pension
• flexitime
• access to private health care
• Investors in People gold award

This post also comes with flexitime and access to private health care. We are committed to developing our team members and have been awarded Investors in People gold award.

The closing date for applications for this post is Tuesday 29 September 2026 at 12 noon. Interviews will be held on Tuesday 6 October 2026