Neighbourhood Housing Officer

Scottish Federation of Housing Associations; Perth; Hybrid; GBP 18,896 - 22,183; Part time

Benefits offered by this job

36 days annual leave

Sector-leading pension scheme

FREE membership of a healthcare cash plan

Paid Volunteering Day

Car allowance

Salary sacrifice schemes

Employee Counselling Service

Enhanced maternity, paternity and adoption leave benefits

Job summary

A leading social housing organization in Perth is seeking a motivated Neighbourhood Housing Officer for a hybrid role. The ideal candidate has experience in social housing, strong communication skills, and the ability to manage a diverse caseload. Key responsibilities include managing landlord services and supporting customer engagement. This part-time position offers competitive salaries and a range of benefits.

Qualifications

• Experience working within a fast-paced social housing environment delivering housing management and frontline services.
• A full UK driving licence and access to own vehicle is essential.

Responsibilities

• Manage a Housing Hub in the Perthshire area and support other neighbourhoods.
• Handle various landlord services including tenancy enforcement and customer engagement.
• Monitor budgetary spend and performance.
• Independently manage a busy caseload.

Skills

Experience in social housing

Strong communication

Problem-solving skills

Team player

Job description

Job Information

• Location: Perth - Hybrid Working
• Hours: 17.5 hours per week
• Days: 3 days per week (between Monday-Friday)
• Salary: £18,896 - £22,183 (+ Car Allowance)
• Job Type: Part Time

Do you want the opportunity to effect real change in an organisation with a strong social purpose? Caledonia Housing Association is one of Scotland’s leading social housing providers and has been recognised as one of the top UK Housing Associations to work for, with the vision of providing “Homes and Services that make life better”. In 2024 our Agile for Everyone model earned a national Cultural Transformation award and in 2025 we were awarded Housing Association of the Year. We are committed to providing high quality affordable housing, building new homes and transforming customer services. Caledonia Housing Group provide services to approximately 5,300 homes and in excess of 2,300 private owners across 8 local authority areas.

About the role

We have an exciting opportunity for an enthusiastic and motivated Neighbourhood Housing Officer to add value to the Association's busy Customer Services Department. This role will be part of a job share with another Neighbourhood Officer.

Key Responsibilities

• Manage one of our Housing Hubs within the Perthshire area, whilst supporting other neighbourhoods as required.
• Manage a broad range of landlord services including all estate/neighbourhood management, tenancy enforcement activity, income management, customer engagement, lettings, void and responsive repairs management.
• Accountable for monitoring budgetary spend and performance across your housing management area.
• Work independently and manage a busy caseload.

What you will bring

• Experience working within a fast‑paced social housing environment delivering housing management and frontline services to a diverse range of customers.
• Team player, committed to achieving positive service outcomes and delivering an excellent customer experience.
• Strong communication and problem‑solving skills and a commitment to making each tenant feel heard and respected.
• A full UK driving licence and access to own vehicle is essential for this role.

A place where everyone can thrive

The Neighbourhood Officer is a Hybrid Role, which means you will work flexibly from a range of sites including working from home, at Caledonia Group Offices (based in Dundee or Perth), or on a mobile basis to be near customers or assets. Travel throughout our areas of operation will be required for this role.

Supporting the health and wellbeing of our people

An inclusive culture where everyone feels valued is fundamental to who we are. Supporting the health and wellbeing of our people, and an inclusive culture where everyone feels valued is fundamental to who we are.

Benefits

• 36 days annual leave, pro‑rata, (increasing with service)
• Sector‑leading pension scheme, matched up to 12% by us
• FREE membership of a healthcare cash plan, including cover for dependents
• Paid Volunteering Day
• Car allowance
• Salary sacrifice schemes for pension, electric vehicle leasing & cycle to work
• Employee Counselling Service
• Enhanced benefits for maternity, paternity and adoption leave

Come and join us! If you would like to be part of a supportive and flexible work environment, while being part of an organisation committed to making a difference please click on the ‘Apply’ link or visit the ‘Join Us’ section of our website www.caledoniaha.co.uk

Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community. The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process as required.

A Registered Scottish Charity No SCO13988.