Housing Services Assistant - Customer Focused

Sanctuary Scotland Housing Association Limited; Dundee; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Life Assurance

Counselling service

Cycle to Work

Health plans

Employee discounts

Wellbeing tools

Recognition programme

Job summary

Sanctuary Housing Association in Dundee is seeking an Assistant Housing Officer to join our Housing team. You will handle front-of-house duties, process applications, draft tenancy documents and liaise with tenants, external agencies and staff to maintain high-quality services. Full training is provided and you will work in a supportive, customer-focused environment.

The role is 37.5 hours weekly (Mon–Fri, 9:00–17:00) with a salary of £29,217–£30,755 per year. Closing date: 30 September 2026.

Qualifications

• Experience in social housing management
• Customer service or administrative experience
• Excellent customer service and communication skills
• Ability to work on own initiative with changing requirements
• Proven ability to meet deadlines and prioritise workloads
• Proficient in Microsoft Office; SAP or housing systems

Responsibilities

• Front of house reception duties
• Process housing applications and shortlisting; provide housing options advice
• Draft tenancy agreements and paperwork for home visits
• Liaise with tenants; respond to enquiries/ complaints
• Work with customers to resolve issues and improve services
• Prepare correspondence for void properties
• Communicate with external agencies, residents and staff
• Raise purchase orders; manage cash sheets and payments
• Handle all admin functions

Skills

Social housing

Customer service

Communication skills

Initiative

Deadline management

Microsoft Office / SAP

SN/SVQ2 literacy/numeracy

Education

SN/SVQ2 literacy & numeracy (Scottish)

Tools

Microsoft Office (Outlook, Word, Excel)

SAP

Job description

Sanctuary Housing Association in Dundee is seeking an Assistant Housing Officer to join our Housing team. You will handle front-of-house duties, process applications, draft tenancy documents and liaise with tenants, external agencies and staff to maintain high-quality services. Full training is provided and you will work in a supportive, customer-focused environment.

The role is 37.5 hours weekly (Mon–Fri, 9:00–17:00) with a salary of £29,217–£30,755 per year. Closing date: 30 September 2026.