Customer-Centric Housing Assistant | Frontline Admin

Sanctuary; Dundee; On-site; GBP 18,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Voluntary health plans

Wellbeing support

Staff Networks

Role salary is £29,217 (rising to £30,

Job summary

Sanctuary is seeking an Assistant Housing Officer in Dundee to join our Housing team. You will handle front desk duties, process applications, draft tenancy paperwork, liaise with tenants, resolve issues, and manage admin tasks.

The role offers full training, ongoing support, and opportunities to develop within a not-for-profit housing association. We seek motivated candidates with strong customer service and Microsoft Office skills, and experience in social housing management.

Qualifications

• Experience working in social housing management.
• Recent experience within a customer service environment or administrative position.
• Excellent customer service and communication skills.
• Ability to work on own initiative, with fast changing requirements.
• Proven experience of working to deadlines and prioritising workloads.
• Proficient in the use of Microsoft Office - Outlook, Word and Excel also SAP or any other housing systems.
• Literacy and numeracy equivalent to Scottish National 5 & SVQ2 in relevant area.

Responsibilities

• Front of house reception duties
• Processing housing applications and shortlisting, providing housing options advice
• Drafting tenancy agreement documentation and completing all paperwork associated with home visits
• Liaising with tenants; responding to enquiries and complaints
• Working with customers to resolve issues and improve services
• Preparing correspondence in relation to void properties
• Communicating with external agencies, residents and staff in regard to tenancies
• Raising purchase orders and ensuring the completion of cash sheets, processing cash and card payments
• Processing all admin functions

Skills

Housing management experience

Customer service experience

Communication skills

Initiative

Deadline-driven

Microsoft Office (Outlook, Word, Excel

Housing systems (SAP)

Education

Scottish National 5 & SVQ2 literacy/numeracy

Job description

Sanctuary is seeking an Assistant Housing Officer in Dundee to join our Housing team. You will handle front desk duties, process applications, draft tenancy paperwork, liaise with tenants, resolve issues, and manage admin tasks.

The role offers full training, ongoing support, and opportunities to develop within a not-for-profit housing association. We seek motivated candidates with strong customer service and Microsoft Office skills, and experience in social housing management.