Assistant Housing Officer

Sanctuary Scotland Housing Association Limited; Dundee; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Life Assurance

Counselling service

Cycle to Work

Health plans

Employee discounts

Wellbeing tools

Recognition programme

Job summary

Sanctuary Housing Association in Dundee is seeking an Assistant Housing Officer to join our Housing team. You will handle front-of-house duties, process applications, draft tenancy documents and liaise with tenants, external agencies and staff to maintain high-quality services. Full training is provided and you will work in a supportive, customer-focused environment.

The role is 37.5 hours weekly (Mon–Fri, 9:00–17:00) with a salary of £29,217–£30,755 per year. Closing date: 30 September 2026.

Qualifications

• Experience in social housing management
• Customer service or administrative experience
• Excellent customer service and communication skills
• Ability to work on own initiative with changing requirements
• Proven ability to meet deadlines and prioritise workloads
• Proficient in Microsoft Office; SAP or housing systems

Responsibilities

• Front of house reception duties
• Process housing applications and shortlisting; provide housing options advice
• Draft tenancy agreements and paperwork for home visits
• Liaise with tenants; respond to enquiries/ complaints
• Work with customers to resolve issues and improve services
• Prepare correspondence for void properties
• Communicate with external agencies, residents and staff
• Raise purchase orders; manage cash sheets and payments
• Handle all admin functions

Skills

Social housing

Customer service

Communication skills

Initiative

Deadline management

Microsoft Office / SAP

SN/SVQ2 literacy/numeracy

Education

SN/SVQ2 literacy & numeracy (Scottish)

Tools

Microsoft Office (Outlook, Word, Excel)

SAP

Job description

Title: Assistant Housing Officer

Dundee, Angus/Forfarshire, GB, DD2 3WN

Assistant Housing Officer

Dundee

£29,217 - £30,755 per year

37.5 hours per week – Monday to Friday – 9:00am to 5:00pm

We have an opportunity for an Assistant Housing Officer to join our Housing team based in Dundee. You will be working in a team of Assistant Housing Officers, Housing Officers and a Welfare Rights Officer. You will work on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.

The role of Assistant Housing Officer will include:

• Front of house reception duties
• Processing housing applications and shortlisting, providing housing options advice
• Drafting tenancy agreement documentation and completing all paperwork associated with home visits
• Liaising with tenants; responding to enquiries and complaints
• Working with customers to resolve issues and improve services
• Preparing correspondence in relation to void properties
• Communicating with external agencies, residents and staff in regard to tenancies
• Raising purchase orders and ensuring the completion of cash sheets, processing cash and card payments
• Processing all admin functions

Skills and experiences:

• Experience working in social housing management
• Recent experience within a customer service environment or administrative position
• Excellent customer service and communication skills
• Ability to work on own initiative, with fast changing requirements
• Proven experience of working to deadlines and prioritising workloads
• Proficient in the use of Microsoft Office - Outlook, Word and Excel also SAP or any other housing systems
• Literacy and numeracy equivalent to Scottish National 5 & SVQ2 in relevant area

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

• Role salary is £29,217 (rising to £30,755 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date:30 September 2026

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.