Housing Assistant Temporary Accommodation - North East Locality Office

The City of Edinburgh Council; Easter Howgate; On-site; GBP 27,000 - 30,000; Full time

Job summary

The City of Edinburgh Council is seeking a Housing Assistant in the Temporary Accommodation Service to provide high quality customer support, handle administrative tasks and coordinate housing enquiries from residents.

You must meet PVG scheme requirements and pass pre-employment checks. The role offers a 36-hour week, a salary scale of £27,257 to £29,850, and flexible working options; commitment to equalities and an inclusive workforce.

Qualifications

• Significant experience of working in an administrative role within housing, council or similar.
• Excellent communication and IT skills with a passion for customer service.
• Ability to work under pressure and manage workload.

Responsibilities

• Provide high quality customer services to residents in need.
• Organise own workload and manage time effectively to meet deadlines.
• Support the Temporary Accommodation Service with administrative tasks.

Skills

Excellent communication

IT skills

Administrative experience

Job description

Housing Assistant – Temporary Accommodation
North East Locality Office

Salary: £27,257 - £29,850
Hours: 36 per week

An exciting opportunity has arisen for a Housing Assistant in the Council’s Temporary Accommodation Service.

You will have significant experience of working in an administrative role within a housing association, council or similar organisation. With excellent communication and IT skills, coupled with a passion and track record for delivering high quality customer services; you will have the ability to work under pressure, organise your own workload and have great time management skills.

You will put your customers first, respect and understand their concerns and needs when delivering services to them and inspire confidence and respect in your customers for you and the service you work for. You will be sensitive and responsive to the needs of all your customers, many of whom may experience significant challenges in their lives.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. Anunconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be anassessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

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