Assistant Guest Relations Manager

Relais & Châteaux; Holmfirth; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Live in Highland location

Pod accommodation available

Meals on duty and uniform provided

Training, development and career prog­

Team discounts, wellbeing support and

Recognition

Job summary

The Torridon is a luxury hotel in the Scottish Highlands seeking an Assistant Guest Relations Manager to deliver exceptional experiences. The role focuses on personalising guest stays, supporting VIP experiences, and resolving feedback while helping the Front of House team deliver thoughtful service daily.

We value professionals with hospitality excellence, strong communication, and keen attention to detail, who are organised, confident, and guest-focused with a passion for developing their

Qualifications

• Front of House, guest relations or luxury hospitality experience.
• Strong guest service orientation and communication skills.
• Organised and detail-oriented with a positive, hands-on approach.

Responsibilities

• Create memorable moments and personalise guest stays.
• Support VIP experiences and guest requests.
• Resolve guest feedback positively and coordinate with Front of House.
• Contribute to seamless service and team collaboration.

Skills

Front of House experience

Guest relations

Luxury hospitality

Communication skills

Attention to detail

Job description

The Torridon is a luxury, independent hotel based in the North West Highlands of Scotland, we offer guests an authentic, elevated Highland experience rooted in exceptional hospitality, sustainability, and a genuine sense of place.

We are proud to be a values-led business that is driven, daring, passionate and has integrity, where people are at the heart of everything we do. Our team are professional, and committed to creating memorable experiences for every guest, while supporting one another, developing talent, and caring for the environment around us. Working at The Torridon means being part of a close-knit team with high standards, real purpose, and the opportunity to grow in a truly unique setting.

Can you make every guest feel genuinely special?

We’re looking for a kind, confident and guest-focused Assistant Guest Relations Managerto help deliver exceptional experiences at The Torridon — a world-leading hotel in one of Scotland’s most spectacular locations.

This hands-on role is all about creating memorable moments, personalising guest stays, supporting VIP experiences, resolving guest feedback positively and helping the Front of House team deliver seamless, thoughtful service every day.

You’ll be organised, professional and passionate about hospitality, with great communication skills and an eye for the details that make a stay unforgettable.

You’ll be great for this role if you have:

• Front of House, guest relations or luxury hospitality experience
• A natural passion for guest service
• Confidence handling guest requests and feedback
• Strong organisation and attention to detail
• A positive, hands‑on approach
• A desire to grow your hospitality career

What we offer:

• Live and work in an incredible Highland location
• Pod accommodation available
• Meals on duty and uniform provided
• Training, development and career progression
• Team discounts, wellbeing support and recognition

Join The Torridon and help us create incredible memories in a place like no other.

Benefits of working at The Torridon

At The Torridon, we offer much more than a beautiful place to work. Our team benefits package is designed to support career growth, wellbeing, work‑life balance, financial security and a strong sense of belonging.

Team members can access training, mentoring, leadership development and career progression opportunities, alongside service recognition and long‑service rewards. We support wellbeing through a £250 wellbeing and learning grant, fitness discounts, free outdoor activity opportunities, employee assistance support, digital wellbeing resources and access to team bikes.

We also offer 28 days’ holiday, increasing with length of service, compassionate leave and flexible rota support where possible. Financial benefits include pension contributions, referral bonuses, fair distribution of tips through Tronc, emergency support via Hospitality Action, and long‑service performance bonuses.

Our people are recognised and celebrated through top performer meals, overnight stay experiences, annual awards, team events and personalised thank‑you rewards. Team members also enjoy lifestyle perks including restaurant discounts, hotel stay rates with partner properties, shop discounts and friends‑and‑family rates.

Day to day, we support our team with subsidised meals, uniform provision and regular team treats — all part of creating a positive, supportive and rewarding place to work.