Guest Relations Manager – Luxury Front of House

The Torridon; Achnasheen; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Highland location

Pod accommodation

Meals on duty

Uniform provided

Training and progression

Team discounts

Wellbeing support

Recognition

Job summary

The Torridon in the Scottish Highlands is seeking an Assistant Guest Relations Manager who is warm, confident and guest-focused to help deliver exceptional experiences for every guest.

This hands-on role focuses on personalised stays, VIP experiences, resolving feedback positively and supporting the Front of House team to deliver seamless, thoughtful service each day.

Qualifications

• Front of House, guest relations or luxury hospitality experience
• Natural passion for guest service
• Confidence handling guest requests and feedback
• Strong organisation and attention to detail
• Positive, hands-on approach
• Desire to grow your hospitality career

Responsibilities

• Create memorable moments for guests and personalise stays
• Support VIP experiences and ensure seamless service
• Resolve guest feedback positively and professionally
• Assist Front of House team to deliver thoughtful service daily

Skills

Front of House

Guest relations

Luxury hospitality

Organisation

Communication

Positive attitude

Job description

Could you make every guest feel genuinely special?

We’re looking for a warm, confident and guest-focusedAssistant Guest Relations Managerto help deliver exceptional experiences at The Torridon — a world-leading hotel in one of Scotland’s most spectacular locations.

This hands-on role is all about creating memorable moments, personalising guest stays, supporting VIP experiences, resolving guest feedback positively and helping the Front of House team deliver seamless, thoughtful service every day.

You’ll be organised, professional and passionate about hospitality, with great communication skills and an eye for the details that make a stay unforgettable.

You’ll be great for this role if you have:

• Front of House, guest relations or luxury hospitality experience
• A natural passion for guest service
• Confidence handling guest requests and feedback
• Strong organisation and attention to detail
• A positive, hands-on approach
• A desire to grow your hospitality career

What we offer:

• Live and work in an incredible Highland location
• Meals on duty and uniform provided
• Training, development and career progression
• Team discounts, wellbeing support and recognition

Join The Torridon and help us create incredible memories in a place like no other.

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