Front of House Manager

Relais & Châteaux; Achnasheen; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Wellbeing and learning grant

Pension contributions

Staff discounts

28 days' holiday

Team bikes

Job summary

The Torridon, a luxury hotel in the North West Highlands, is seeking an exceptional Front of House Manager to lead the guest-facing team. This key leadership role requires warmth, high standards and a genuine passion for outstanding guest experiences.

You will oversee the full guest journey, coach the Front of House team, and work closely with departments to ensure every stay feels seamless, personal and memorable.

Qualifications

• Experienced hospitality leader with strong luxury guest service knowledge.
• Capable of leading by example and maintaining high team standards.
• Comfortable managing priorities and solving problems in a busy guest-facing environment.
• Clear, respectful communication with guests, team members and department leaders.
• Highly organised and detail-oriented, sustaining standards on the floor.
• Skilled in coaching others and providing constructive feedback.
• Displays resilience, integrity and accountability within the team.

Responsibilities

• Oversee the full guest journey from pre-arrival to post-stay follow-up.
• Lead, coach and support the Front of House team to deliver friendly, faultless service.
• Collaborate with hotel departments to ensure seamless and memorable stays.

Skills

Hospitality leadership

Luxury guest service

Coaching & feedback

Team culture

Decision making under pressure

Clear communication

Organisational discipline

Integrity & accountability

Job description

The Torridon is a luxury, independent hotel based in the North West Highlands of Scotland, we offer guests an authentic, elevated Highland experience rooted in exceptional hospitality, sustainability, and a genuine sense of place.

We are proud to be a values-led business that is driven, daring, passionate and has integrity, where people are at the heart of everything we do. Our team are professional, and committed to creating memorable experiences for every guest, while supporting one another, developing talent, and caring for the environment around us. Working at The Torridon means being part of a close-knit team with high standards, real purpose, and the opportunity to grow in a truly unique setting.

Job Description

We are looking for an exceptional Front of House Manager to lead our guest-facing team at The Torridon, a world-leading hotel in a place like no other. This is a key leadership role for someone who brings warmth, confidence, high standards and a genuine passion for creating outstanding guest experiences.

As Front of House Manager, you will oversee the full guest journey, from pre-arrival preparation and first impressions through to in-stay care, departures and post-stay follow-up. You will lead, coach and support the Front of House team to deliver friendly, faultless service while working closely with departments across the hotel to ensure every stay feels seamless, personal and memorable.

Qualifications

• You are an experienced hospitality leader with a strong understanding of luxury guest service and ideally Forbes trained.
• You lead by example and create a positive, professional and high-performing team culture.
• You are confident managing priorities, solving problems and making sound decisions in a busy guest-facing environment.
• You communicate clearly and respectfully with guests, team members and department leaders.
• You are highly organised, detail focused and able to maintain standards while supporting your team on the floor.
• You take pride in coaching others, giving useful feedback and helping people grow in confidence and capability.
• You bring resilience, integrity and accountability to your work and expect the same high standards from your team.
• Previous Front Office, Reception or Front of House management experience in a quality-led hotel or hospitality environment is strongly preferred.

Additional Information

Benefits of working at The Torridon

At The Torridon, we offer much more than a beautiful place to work. Our team benefits package is designed to support career growth, wellbeing, work-life balance, financial security and a strong sense of belonging.

Team members can access training, mentoring, leadership development and career progression opportunities, alongside service recognition and long-service rewards. We support wellbeing through a £250 wellbeing and learning grant, fitness discounts, free outdoor activity opportunities, employee assistance support, digital wellbeing resources and access to team bikes.

We also offer 28 days' holiday, increasing with length of service, compassionate leave and flexible rota support where possible. Financial benefits include pension contributions, referral bonuses, fair distribution of tips through Tronc, emergency support via Hospitality Action, and long-service performance bonuses.

Our people are recognised and celebrated through top performer meals, overnight stay experiences, annual awards, team events and personalised thank-you rewards. Team members also enjoy lifestyle perks including restaurant discounts, hotel stay rates with partner properties, shop discounts and friends-and-family rates.

Day to day, we support our team with subsidised meals, uniform provision and regular team treats - all part of creating a positive, supportive and rewarding place to work.