Assistant General Manager- Manchester

Soho House; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A premier hospitality establishment in Manchester seeks an Assistant General Manager to oversee operations, ensuring service excellence and operational efficiency. The role requires strong leadership skills, a background in hospitality management, and a commitment to enhancing guest satisfaction. Responsibilities include team management, developing operational goals, and implementing innovative processes to drive sales and retention. Candidates should possess strong interpersonal skills, attention to detail, and require 3-5 years of relevant experience.

Benefits

Weekly Pay

Team meal during shifts

Soho Friends Membership

50% discount on Food & Drink

Team Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Discount on Cowshed products

Free Counselling Sessions

Continuous training opportunities

Qualifications

• Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity.
• Innovator and influencer with previous experience managing F&B operations.
• Excellent interpersonal skills and ability to build relationships (internal and external).

Responsibilities

• Oversee service standards and operational efficiency.
• Collaborate with General Manager to develop operational goals.
• Drive an inclusive environment aligning with Soho House values.

Skills

Interpersonal skills

Attention to detail

Customer service

Organised and reliable

Fluency in English

Education

3-5 years’ experience in hospitality management

Personal license holder

Knowledge of local authority requirements

Tools

Opera

Micros

Adaco

Job description

At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimise performance and profitability.

Responsibilities

• Overseeing and driving an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
• A strong understanding of product from food and drink to accommodation.
• Implementing, overseeing and understanding the commercial viability of your business.
• Effective hands‑on day‑to‑day management and problem solving both front and back of house operations.
• MNE overview, understanding, direction and strategy.
• Effective communication with internal and external stakeholders.
• Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.
• Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promoting exceptional experience(s) for member, guest, staff.
• Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
• Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.
• Influential leader and decision maker that supports, guides, develops and implements policies, procedures and systems to improve business operations, service, retention and overall experiences outlined by the General Manager.

Qualifications

• Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity
• Innovator and influencer with previous experience managing F&B operations
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to detail
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to work and maximise relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous
• Full understanding of local authority requirements
• Personal license holder
• SIA knowledge, understanding and experience

Physical Requirements

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

Benefits

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Location

Soho House Manchester Located in the St John's area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. We have casual lounge areas for food and drink on the 8th floor and a members' restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.