Assistant General Manager — Lead a Dynamic Leisure Venue

Adventure Leisure; Derrygoonan; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Annual bonus scheme

Job summary

Mr Mulligans Stevenage, part of Adventure Leisure, is seeking an Assistant General Manager who can inspire teams, keep operations running smoothly and spot opportunities to grow the business. The role requires hands-on leadership on the floor, coaching supervisors, improving service, and turning performance into practical action to deliver a great guest experience every day.

The job offers a full-time contract and a 45-hour week.

Qualifications

• Two years' experience as a Duty Manager or Deputy Manager.
• Operational site management experience.
• Strong leadership, delegation and people management skills.
• Clear communication and coaching ability.
• Ability to prioritise, manage change and make decisions.
• GCSE standard education; driving licence.
• P&L experience and sales/marketing background an advantage. A Personal Licence and First Aid at Work certification are preferred.

Responsibilities

• Leading and developing the team: Recruit, welcome, train and coach colleagues, giving Duty Managers and Supervisors the support and direction they need to succeed.
• Creating memorable guest experiences: Keep service standards high, respond to feedback and resolve concerns with care.
• Growing revenue: Make the most of bookings and venue capacity, maintain accurate pricing and champion relevant upselling across activities, food, drink and retail.
• Bringing promotions to life: Deliver and track offers, encourage repeat visits and support campaigns that connect with our audiences and local community.
• Managing performance and costs: Review results, contribute to budgets and reporting, and plan staffing around demand.
• Overseeing food, drink and retail: Maintain service and presentation standards, manage purchasing and stock costs, and ensure food hygiene requirements are met.
• Keeping the venue ready for play: Oversee daily checks, coordinate maintenance and contractors, and ensure health and safety issues are recorded and addressed.

Skills

Leadership

People management

Communication

Organisation

Driving licence

P&L understanding

Education

GCSE

Job description

Mr Mulligans Stevenage, part of Adventure Leisure, is seeking an Assistant General Manager who can inspire teams, keep operations running smoothly and spot opportunities to grow the business. The role requires hands-on leadership on the floor, coaching supervisors, improving service, and turning performance into practical action to deliver a great guest experience every day.

The job offers a full-time contract and a 45-hour week.