Assistant General Manager

Adventure Leisure; Stevenage; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Annual bonus scheme

Job summary

Mr Mulligans Stevenage, part of Adventure Leisure, seeks an Assistant General Manager to lead and inspire a busy, fun-focused operation. You’ll drive guest experiences, coach supervisors, and optimise commercial performance across venues.

With a couple of years as a Duty/Deputy Manager and a hands-on leadership style, you’ll manage operations, uphold standards, and help the team grow. A driving licence is preferred, and you’ll work full time at 45 hours per week.

Qualifications

• Experience as a Duty Manager or Deputy Manager (2+ years).
• Operational site management experience.
• Strong leadership and people management skills.
• Clear communication and coaching ability.
• Ability to prioritise, adapt to change and make decisions.
• Positive attitude with drive to improve results and guest experiences.
• GCSE level education.minimal requirements.
• Driving licence preferred.

Responsibilities

• Lead and develop the team: recruit, onboard, train and coach staff across shifts.
• Create memorable guest experiences by maintaining high service standards and handling feedback with care.
• Grow revenue through bookings, pricing discipline and upselling across activities, food, drink and retail.
• Bring promotions to life with campaigns that drive visits and community engagement.
• Manage performance and costs: review results, assist budgeting and plan staffing by demand.
• Oversee food, drink and retail: maintain standards, purchasing and stock costs.
• Keep the venue ready for play: oversee daily checks, maintenance, and health and safety records.

Skills

Leadership

People management

Communication

Organization

Decision making

Commercial awareness

Education

GCSE

Job description

Bring the energy. Build a brilliant team. Help create the moments guests come back for. Join Mr Mulligans Stevenage, part of Adventure Leisure, as Assistant General Manager and put your leadership skills at the heart of a business built around play.

Assistant General Manager

Mr Mulligans, Stevenage

• *Salary£34,234
• *Full Time, Permanent
• *45 hours per week
• *Annual bonus scheme

Great experiences start with great teams. Ready to lead one?

From a warm welcome to a little friendly competition, every part of a visit matters. At Mr Mulligans Stevenage, we're looking for an Assistant General Manager who can inspire people, keep operations running smoothly and spot opportunities to grow the business.

If you're an experienced Duty Manager or Deputy Manager ready for your next challenge, this is your opportunity to help shape a venue where guests love spending time and colleagues feel proud to work.

About Us

Mr Mulligans Stevenage is part of Adventure Leisure, where our purpose is simple: to create space to play and be together.

With brands including Mulligans and Bunkers, Adventure Leisure brings people together through experiences spanning crazy golf, electro darts, shuffleboard and pool. We're growing fast, with bold plans and a commitment to making our venues welcoming, inclusive and accessible to people of all ages, backgrounds and abilities.

Our values guide how we work: Fun, Ambition, Collaboration and Trust. That means bringing positive energy, trying new ideas, supporting each other and taking responsibility for getting things right.

About the Role

Working closely with our Dual-Site General Manager, you'll help lead Mr Mulligans Stevenage across guest experience, team development and commercial performance.

You'll be visible on the floor, ready to support your colleagues and confident making decisions. Whether you're coaching a supervisor, improving service or turning performance figures into practical action, you'll help the team deliver a great experience every day.

Your responsibilities will include:

• *Leading and developing the team: Recruit, welcome, train and coach colleagues, giving Duty Managers and Supervisors the support and direction they need to succeed.
• *Creating memorable guest experiences: Keep service standards high, respond to feedback and resolve concerns with care.
• *Growing revenue: Make the most of bookings and venue capacity, maintain accurate pricing and champion relevant upselling across activities, food, drink and retail.
• *Bringing promotions to life: Deliver and track offers, encourage repeat visits and support campaigns that connect with our audiences and local community.
• *Managing performance and costs: Review results, contribute to budgets and reporting, and plan staffing around demand.
• *Overseeing food, drink and retail: Maintain service and presentation standards, manage purchasing and stock costs, and ensure food hygiene requirements are met.
• *Keeping the venue ready for play: Oversee daily checks, coordinate maintenance and contractors, and ensure health and safety issues are recorded and addressed.

Throughout it all, you'll lead by example and create an environment where people feel included, valued and motivated to do their best.

About You

You know how to bring out the best in people while keeping a busy operation on track. You're approachable, organised and commercially aware, with the confidence to solve problems and the attention to detail to follow things through.

You'll bring

• *At least two years' experience as a Duty Manager or Deputy Manager.
• *Operational site management experience.
• *Strong leadership, delegation and people management skills.
• *Clear communication and a practical approach to coaching and development.
• *The ability to prioritise, manage change and make sound decisions.
• *A positive attitude and the drive to improve results and guest experiences.
• *A good GCSE standard of education.
• *A driving licence.

P&L experience and a background in sales and marketing would be an advantage. A Personal Licence and First Aid at Work certification are preferred.

Why Join Us?

At Mr Mulligans Stevenage, you'll play a meaningful part in a growing leisure business, with the opportunity to influence how your venue performs and how your team develops.

There's variety, responsibility and a clear purpose behind the work: creating a welcoming place where people can enjoy themselves and spend time together.