Guest Experience & Venue Operations Lead

Burhill Group Limited (BGL); West of England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Adventure Leisure in Bristol is seeking a proactive Duty Manager to lead a customer‑facing team at Mr Mulligans Bristol, delivering outstanding guest experiences in a fun, safe and welcoming environment.

You’ll take the lead on shifts, develop the team, maintain high standards, drive sales and promote the venue within the local community. This is an hands-on role requiring excellent organisational and communication skills, and a passion for hospitality.

Qualifications

• Experience leading and motivating a customer-facing team.
• Previous venue or hospitality management experience.
• A hands-on, positive approach with great organisational and communication skills.
• A passion for delivering exceptional guest experiences.
• Confidence in managing day-to-day operations, health & safety, and team performance.

Responsibilities

• Take the lead during shifts, supporting and developing the team while ensuring the venue runs smoothly.
• Deliver exceptional customer service and maintain high operational standards.
• Drive sales and promote the venue within the local community.

Skills

Leadership

Hospitality management

Organisation

Communication

Guest experience

Job description

Adventure Leisure in Bristol is seeking a proactive Duty Manager to lead a customer‑facing team at Mr Mulligans Bristol, delivering outstanding guest experiences in a fun, safe and welcoming environment.

You’ll take the lead on shifts, develop the team, maintain high standards, drive sales and promote the venue within the local community. This is an hands-on role requiring excellent organisational and communication skills, and a passion for hospitality.