Assistant General Manager — Lead a Dynamic Leisure Venue

Adventure Leisure; Stevenage; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Annual bonus scheme

Job summary

Mr Mulligans Stevenage, part of Adventure Leisure, seeks an Assistant General Manager to lead and inspire a busy, fun-focused operation. You’ll drive guest experiences, coach supervisors, and optimise commercial performance across venues.

With a couple of years as a Duty/Deputy Manager and a hands-on leadership style, you’ll manage operations, uphold standards, and help the team grow. A driving licence is preferred, and you’ll work full time at 45 hours per week.

Qualifications

• Experience as a Duty Manager or Deputy Manager (2+ years).
• Operational site management experience.
• Strong leadership and people management skills.
• Clear communication and coaching ability.
• Ability to prioritise, adapt to change and make decisions.
• Positive attitude with drive to improve results and guest experiences.
• GCSE level education.minimal requirements.
• Driving licence preferred.

Responsibilities

• Lead and develop the team: recruit, onboard, train and coach staff across shifts.
• Create memorable guest experiences by maintaining high service standards and handling feedback with care.
• Grow revenue through bookings, pricing discipline and upselling across activities, food, drink and retail.
• Bring promotions to life with campaigns that drive visits and community engagement.
• Manage performance and costs: review results, assist budgeting and plan staffing by demand.
• Oversee food, drink and retail: maintain standards, purchasing and stock costs.
• Keep the venue ready for play: oversee daily checks, maintenance, and health and safety records.

Skills

Leadership

People management

Communication

Organization

Decision making

Commercial awareness

Education

GCSE

Job description

Mr Mulligans Stevenage, part of Adventure Leisure, seeks an Assistant General Manager to lead and inspire a busy, fun-focused operation. You’ll drive guest experiences, coach supervisors, and optimise commercial performance across venues.

With a couple of years as a Duty/Deputy Manager and a hands-on leadership style, you’ll manage operations, uphold standards, and help the team grow. A driving licence is preferred, and you’ll work full time at 45 hours per week.