Guest Experience Supervisor - Family Leisure Venue

Burhill Group Limited (BGL); Newcastle upon Tyne; On-site; GBP 23,000 - 29,000; Full time

Job summary

Adventure Leisure is seeking a dedicated Supervisor at Mulligans Newcastle to energise the team, elevate guest experiences and promote F&B and retail offerings. You will work closely with the General Manager to nurture staff development, uphold safety standards and drive continuous improvement.

You will lead a lively, customer‑facing operation, ensure smooth shifts, and uphold brand standards across activities.

Qualifications

• Excellent verbal and written communication.
• Ability to prioritise work and meet deadlines.
• Strong delegation and coaching skills.

Responsibilities

• Lead front-of-house teams to deliver outstanding guest experiences.
• Open/close venue and complete checklists with zero defects.
• Drive revenue through upselling F&B and retail offerings.

Skills

Communication

Prioritisation

Delegation

Presentation

Time management

Problem solving

Planning

Coaching

Education

GCSEs

First Aid at Work

Driving Licence

Job description

Adventure Leisure is seeking a dedicated Supervisor at Mulligans Newcastle to energise the team, elevate guest experiences and promote F&B and retail offerings. You will work closely with the General Manager to nurture staff development, uphold safety standards and drive continuous improvement.

You will lead a lively, customer‑facing operation, ensure smooth shifts, and uphold brand standards across activities.