Assistant General Manager

Rileys Sports Bars; Harlow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A popular sports venue in the UK is looking for a dedicated team leader to assist the General Manager. You will focus on team development, ensuring excellent service delivery and effective operations even in the absence of the General Manager. Competitive benefits include flexible shifts, team socials, and opportunities for career development.

Benefits

Flexible shifts

Discounted or free food on shift

Career development

Qualifications

• Experience in a leadership role in a hospitality or customer-oriented environment.
• Ability to train and develop team members.
• Strong communication skills.

Responsibilities

• Lead the team in delivering excellent service.
• Assist the General Manager in daily operations.
• Ensure effective training sessions happen monthly.
• Create and manage staff schedules.

Skills

Team leadership

Commercial awareness

Coaching and development

Customer service focus

Job description

At Rileys we are extremely proud of our heritage as the home for sport since 1878. Rileys sports Bars the UK’s most loved sports venue, with fabulous cue sports, darts, table tennis and to watch all of the action on our big screens, fantastic environment and bags of community spirit. We operate clubs throughout the UK, and our Vision is simply to become the best sporting and participation experience in the UK.

Our people are our champions and are the key to our success at Rileys. If you love sport and have ambition to have fun, we want to hear from you.

Who are you?

You are the right arm of the General Manager you are eager to develop and further your understanding of the General Manager role, while never forgetting to take your team with you.

You walk the walk never giving up on what great looks like you are active in your own development

You have a big heart and genuinely care for your team first and can always be relied upon

You are hands on leading by example bringing your expertise and positive energy to every challenge, you know life is short so make everyday

You are premier league!

count.

You are described as fun and approachable by all your team; you know only by genuinely looking out for each other

What will you do?

You deeply know your team, your approach will make recruiting, coaching, developing and caring for other members of the team a natural focus.

You instil trust in your General Manager and your team to ensure the business runs like clockwork, even when your General Manager is not there.

You’re commercially savvy and bring ideas to the table, eager to develop your overall awareness and understanding further.

You understand forecasting and your team's personal time, you create robust and thoughtful rota’s, circulated fortnightly as a minimum

You cascade communication from your General Manager to all departments with a seek first to understand mentality, setting accountability, trust and one team mindset.

First-class service is your priority; always prepared to seek tough feedback when things go wrong, rectifying complaints on shift, working closely with the General Manager to ensure you raise the standards every day and exceed everyone’s expectations.

Know and implement the house rules.

You are a specialist when it comes to training you ensure monthly team training sessions happen.

You always celebrate Success.

Spot and grow talent, owning succession plans for the team.

Create a safe environment where people can be free to have fun and escape reality creating unforgettable memories

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• Discounted or free food on shift
• Wagestream
• Refer and friend bonus scheme £150 to £300 depending on role
• Career development