Assistant General Manager

Adventure Leisure; Guildford; On-site; GBP 34,000 - 42,000; Full time

Job summary

Mulligans Guildford is Adventure Leisure's flagship venue seeking an Assistant General Manager to lead a talented team and drive commercial performance.

You will work closely with the General Manager to maximise revenue across games, food, drink, retail and guest services, recruit and coach the team, and maintain the highest standards of service and safety in a busy leisure venue.

Qualifications

• At least two years' experience as a Duty Manager or Deputy Manager.
• Operational site management experience in a customer-focused environment.
• P&L management and sales/marketing experience are advantageous; Personal Licence and First Aid at Work preferred.

Responsibilities

• Support the General Manager with day-to-day operational, commercial and people performance.
• Maximise revenue by reviewing bookings, pricing and utilisation, managing promotions and upselling.
• Develop the venue's sales and marketing culture, maintain customer data in line with legislation.
• Manage staff, rotas, budgets, financial reporting and departmental records.
• Oversee food, beverage, catering and retail operations, including hygiene and cost control.
• Maintain an excellent guest experience by monitoring performance and addressing feedback.
• Lead recruitment, induction, training, coaching and appraisals while embedding the company values.
• Maintain a safe, high-quality venue through health and safety checks and routine repairs.
• Build positive relationships within the local community and comply with HR and safety procedures.

Skills

Duty Manager

Deputy Manager

Leadership

People management

Coaching

Delegation

Communication

Organisation

Time management

Problem solving

Decision making

Attention to detail

Driving licence

Sales experience

P&L management

Education

GCSEs

Personal Licence

First Aid at Work

Job description

Ready to make your mark at Adventure Leisure's flagship venue? Lead a brilliant team, drive performance and keep Mulligans Guildford at the top of its game.

Assistant General Manager

Guildford

• Salary up to £38,235
• Full Time, Permanent
• 45 Hours Per Week

About Us

Mulligans is part of Adventure Leisure, which sits within the Burhill Group (BGL) - one of the UK's leading leisure businesses with nearly 100 years of experience operating golf, leisure and hospitality venues across the UK. The Burhill Group brings its businesses together through a shared purpose: “To create exceptional spaces to play and be together.”

Mulligans Guildford is Adventure Leisure's flagship venue, setting the benchmark for innovation, guest experience and operational excellence across the business. This is more than just a management role; it's an opportunity to play a key part in one of our most important venues while building your career with a growing business that invests in its people.

Adventure Leisure's culture is shaped by four values:

• Fun: Bringing energy and creating memorable moments.
• Ambition: Continually looking to improve and learn.
• Collaboration: Communicating openly and working as one team.
• Trust: Acting responsibly, keeping promises and believing in each other.

The Role

Workling closely with the General Manager, the Assistant General Manager will help lead the commercial, operational and people performance of Mulligans Guildford.

You will keep the venue running smoothly, drive revenue and maintain high standards across games, food, drink, retail and customer service. You will also recruit, coach and motivate the team, creating an inclusive environment where employees feel supported and guests receive an exceptional experience.

This is a varied, hands-on management role for someone who enjoys leading from the front and wants to make a visible impact within a busy entertainment and hospitality venue.

Key Responsibilities

• Support the General Manager with the venue's day-to-day operational, commercial and people performance.
• Maximise revenue by reviewing bookings, pricing and utilisation, managing EPOS promotions and driving upselling, repeat visits and targeted offers.
• Develop the venue's sales and marketing culture, maintain customer data in line with legislation and support campaigns for key audiences.
• Manage staff, rotas, budgets, financial reporting and departmental records in line with business demand and agreed targets.
• Oversee food, beverage, catering and retail operations, including hygiene compliance, purchasing, cost control and service standards.
• Maintain an excellent guest experience by monitoring performance, resolving feedback and ensuring the team consistently meets company standards.
• Lead recruitment, induction, training, coaching and appraisals while communicating the business plan and embedding Adventure Leisure's values.
• Maintain a safe, high-quality venue through daily course inspections, health and safety checks, routine repairs and coordination with suppliers and contractors.
• Build positive relationships within the local community and comply with all company, HR and health and safety procedures.

Skills and Experience

• To be considered for this role, you will need:
• At least two years' experience as a Duty Manager or Deputy Manager.
• Operational site management experience within a customer-focused environment.
• Strong leadership, people-management, coaching and delegation skills.
• Excellent verbal, written and listening skills.
• Strong organisation, planning, prioritisation and time-management abilities.
• A practical approach to problem-solving, decision-making and managing change.
• A results-driven attitude, good presentation skills and excellent attention to detail.
• A good standard of education, including GCSEs or equivalent.
• A full driving licence.

P&L management and sales and marketing experience would be advantageous. A Personal Licence and First Aid at Work qualification are also preferred.

Adventure Leisure is committed to ensuring its recruitment process is accessible to everyone. Reasonable adjustments can be provided throughout the recruitment process; please speak with the hiring manager about any requirements.

Applicants must be authorised to work in the UK. No agencies, please.

Other Suitable Skills and Experience May Include: Assistant General Manager, Deputy General Manager, Venue Manager, Leisure Manager, Hospitality Manager, Food and Beverage Manager, Entertainment Venue Manager, Operations Manager, Duty Manager, Store Manager, Retail Manager or Bar Manager