Assistant General Manager

Love Recruitment Ltd; Acton; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Career progression

Job summary

Acton, West London-based leisure operator seeks an Assistant General Manager to take charge of service and operations at its flagship site. You will oversee day-to-day running, lead a hands-on team, drive service and sales, and ensure staff and guest safety in a fast-paced, seven-day operation.

This is a growth-minded role with a competitive salary plus bonus and real opportunities to progress as the brand expands. Five days per week on a rota including weekends and some evenings.

Qualifications

• Experience as an Assistant Manager or Operations Manager in a fast-moving, customer-facing business.
• Strong leadership and communication skills with a hands-on approach.
• Commitment to health and safety and delivering excellent guest experiences.

Responsibilities

• Oversee the day-to-day running of the Acton site, ensuring smooth operations across all areas.
• Lead, coach and motivate a team to deliver high-quality service and drive sales and performance.
• Champion a safe environment for staff and guests through strong health and safety practices.

Skills

Operations management

Leadership

Customer service

Job description

Assistant General Manager in Acton, West London - Leisure Operator

Location: Acton, West London.

Our client is a leading leisure operator with ambitious expansion plans over the next few years, and they're looking for an experienced Assistant General Manager to take charge of service and operations at their flagship Acton site. Customer experience sits at the heart of everything they do, and their management teams live and breathe it every single day.

This is a fast-paced, hands-on leadership role at a site where no two days look the same. You'll take ownership of the day-to-day running of the venue, leading a team through service, sales and operations while keeping both staff and guests safe. It's a genuine opportunity to make your mark with a brand that's growing.

On offer is a competitive salary plus bonus, a genuinely supportive and ambitious culture, and real scope to progress as the business expands.

Working pattern: Five days per week on a rota basis, including weekends and some evenings, in line with the demands of a seven-day leisure operation.

Key responsibilities:

• Operations: Take overall responsibility for the day-to-day running of the site, ensuring smooth, efficient operations across every area of the business.
• Leadership: Lead, coach and motivate a team, driving performance across service, sales and operations.
• Health and safety: Champion a safe environment for staff and guests, embedding strong health and safety practice throughout the venue.

About you:

• Experience: You're an Assistant Manager or Operations Manager working in a multi-faceted, fast-moving, customer-facing business, whether that's a health club, family entertainment centre, trampoline park, bowling venue or similar leisure operation.
• Leadership style: You're a natural leader with a hands-on, can-do attitude and excellent communication skills.
• Customer focus: You're driven by delivering an amazing experience for every guest and have a genuine passion for customer service and health and safety.

What's in it for you:

• A competitive salary plus bonus.
• The chance to join an ambitious, fast-growing leisure brand.