Assistant Manager Leisure Entertainment

Leisure People; Kingston upon Thames; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Staff discounts

Structured training and development

Progression opportunities

Fun working environment

Job summary

Leisure People in Kingston upon Thames is seeking an energetic Assistant Manager to lead the day-to-day operation of the centre and inspire the team to deliver outstanding guest experiences while driving commercial success and ensuring safety and efficiency.

This hands-on leadership role requires a positive, energetic approach, with at least one year of experience managing people and a background in customer service within leisure, hospitality, or retail.

Qualifications

• Experience delivering outstanding customer service in fast-paced leisure/entertainment environments.
• At least one year’s experience managing people and acting as key holder.
• Commercial awareness with ability to drive sales and promote new business opportunities.
• Flexibility to work a varied rota including late evenings and weekends.

Responsibilities

• Delivering exceptional customer experiences so every guest has a fantastic visit.
• Coaching, motivating and developing your team to perform at their best.
• Leading shifts and supporting the day-to-day operation of the centre.
• Maintaining high standards of safety, cleanliness and presentation.
• Driving sales through upselling food, beverages, activities and party packages.
• Supporting financial performance through stock control, banking and efficiencies.
• Acting as the Manager on Duty across varied shifts, including evenings and weekends.

Skills

People leadership

Customer service

Sales awareness

Flexibility

Job description

Assistant Manager - Leisure & Entertainment

Kingston upon Thames

Up to £30,000 basic + £6,000 bonus (OTE £36,000) + Outstanding Career Development

Ready to lead the fun?

If you're an energetic people leader who thrives in a fast-paced, customer-focused environment, this could be the opportunity you've been looking for.

Our client is one of the UK's best-loved leisure and entertainment brands, creating unforgettable experiences for families, friends and groups through exciting attractions, games, great food and drink, competitions and celebrations. Every day is different, every shift is full of energy, and every customer leaves with a smile.

Just as importantly, this is a business that genuinely invests in its people. With industry-leading training, structured development programmes and a strong track record of promoting from within, it's the perfect place for an ambitious manager looking to take the next step in their career.

The Role

As Assistant Manager, you'll play a key role in leading the day-to-day operation of the centre. You'll inspire your team, deliver exceptional guest experiences and help drive commercial success while ensuring the venue operates safely and efficiently.

This is a hands-on leadership role where you'll lead by example and make a real impact every day.

What You'll Be Doing

• Delivering exceptional customer experiences so every guest has a fantastic visit.
• Coaching, motivating and developing your team to perform at their very best.
• Leading shifts and supporting the day-to-day operation of the centre.
• Maintaining high standards of safety, cleanliness and presentation throughout the venue.
• Driving sales through upselling food, beverages, activities and party packages.
• Supporting financial performance through stock control, banking and operational efficiencies.
• Acting as the Manager on Duty across a varied shift pattern, including evenings and weekends.

About You

You’ll be someone who loves working with people, enjoys leading from the front and has the drive to build a successful career within a growing business.

You’ll ideally have:

• A positive, enthusiastic and energetic approach.
• Experience delivering outstanding customer service in a fast-paced environment such as leisure, hospitality, fitness, entertainment, visitor attractions, restaurants, bars or retail.
• At least one year's experience managing people and operating as a key holder.
• Experience in a role such as Assistant Manager, Duty Manager, Shift Manager, Restaurant Manager, Operations Manager, Service Manager, Store Manager or similar.
• Commercial awareness with confidence in driving sales and promoting new business opportunities.
• Flexibility to work a varied rota, including at least one late evening each week and up to three weekends in four, when the business is at its busiest.

What's in It for You?

• Basic salary up to £30,000
• Performance bonus of up to £6,000
• On Target Earnings of £36,000
• Excellent staff discounts
• Structured training and development programme
• Genuine opportunities for progression within one of the UK's leading leisure operators
• A fun, supportive and rewarding working environment where no two days are the same

Interviews are available immediately, so don't miss this fantastic opportunity to join a business where your career can really take off.