Deputy General Manager

Leisure People; Cheltenham; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Bonus potential

Flexible shifts

Employee discount

Healthcare plan

Training & development

Long service awards

Pension plan

Barnardo's donation on induction

Job summary

Leisure People in Cheltenham is seeking a Deputy General Manager to lead day-to-day operations of a flagship venue. You will report to the General Manager and drive guest experiences and strong commercial results.

The role requires hands-on leadership in a fast-paced hospitality setting, with flexible shifts, weekend work, and a focus on coaching your management team to deliver outstanding service.

Qualifications

• Experience managing in fast-paced customer-facing environments (hospitality/leisure)
• Strong leadership and people-development skills
• Proven ability to drive sales and manage budgets

Responsibilities

• Lead from the front to ensure an exceptional guest experience.
• Coach, develop and inspire the management team to perform at their best.
• Maintain high operational standards (clean, safe, fully operational).
• Drive sales across multiple revenue streams and implement local initiatives.
• Manage budgets, banking, stock control and financial performance.
• Support a culture of high performance, engagement and accountability.
• Work a flexible shift pattern, including evenings and three weekends out of every four.

Skills

Management experience

People leadership

Customer service orientation

Commercial awareness

Job description

Deputy General Manager

Cheltenham | Up to £32,000 Basic + Bonus | OTE £40,000

Ready to take the next step in your management career?

Are you an experienced hospitality or leisure manager looking to join one of the UK's leading entertainment brands? Do you thrive in a fast-paced, customer-focused environment where no two days are the same?

We're recruiting a Deputy General Manager to join one of the UK's most successful leisure operators at their flagship venue in Cheltenham. This is an exciting opportunity to join a business renowned for developing talent, rewarding performance, and promoting from within.

If you're ambitious, commercially minded and passionate about delivering exceptional guest experiences, this could be the career move you've been looking for.

About the Company

Our client is one of the UK's best-loved leisure brands, offering a unique mix of entertainment, gaming, food and drink, parties and family fun. With venues across the UK and a strong reputation for investing in their people, they provide genuine opportunities to progress into General Manager and beyond.

This is a vibrant, energetic environment where great customer service, teamwork and commercial success go hand in hand.

The Role

As Deputy General Manager, you'll play a pivotal role in the day-to-day leadership of the business, supporting the General Manager to deliver outstanding customer experiences and strong commercial results.

Your responsibilities will include:

• Leading from the front to ensure every customer has an exceptional visit.
• Coaching, developing and inspiring your management team to perform at their best.
• Maintaining high operational standards, ensuring the venue is clean, safe and fully operational.
• Driving sales across multiple revenue streams and implementing local business initiatives.
• Managing budgets, banking, stock control and financial performance.
• Supporting a culture of high performance, engagement and accountability.
• Working a flexible shift pattern, including evenings and three weekends out of every four.

What's in it for you?

In addition to a basic salary of up to £32,000, you'll benefit from an excellent bonus package, taking your realistic earnings to around £40,000.

You'll also receive:

• Monthly performance bonus of £200
• Annual performance bonus of up to £8,000
• 40-hour contract with additional pay for extra shifts
• One weekend in four off
• 50% off food while on shift
• 30% discount on food and drink for you and up to five friends
• Free games vouchers every month
• 28 days holiday, increasing with service
• Optional pension scheme
• Healthcare cash plan
• Employee Assistance Programme for you and your family
• Enhanced maternity, paternity, adoption and shared parental leave
• Long service awards
• Access to industry-leading management training and apprenticeship programmes
• A £15 donation to Barnardo's when you complete your induction

About You

We're looking for an energetic, hands-on leader who loves developing people and creating memorable customer experiences.

You'll ideally have:

• Management experience in a fast-paced customer-facing environment such as hospitality, leisure, restaurants, bars, hotels, health & fitness, visitor attractions or late-night entertainment.
• Strong food and beverage management experience within a high-volume operation.
• At least three years' people management experience with key-holder responsibilities.
• Experience in roles such as Deputy Manager, Assistant Manager, Operations Manager, Restaurant Manager, Club Manager, Store Manager, Trading Manager or Centre Manager.
• Commercial awareness with a proven track record of driving sales and growing revenue.
• A positive attitude, plenty of energy and a passion for leading successful teams.

Interviews are available immediately