Assistant General Manager - Leisure Operator

Love Recruitment; Acton; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Bonus

Job summary

Love Recruitment is seeking an Assistant General Manager to lead operations at their Acton, West London site. You will steer service, sales and daily operations, ensuring a best-in-class guest experience and a safe, welcoming environment for staff and visitors.

This fast-paced, hands-on leadership role requires a natural leader with excellent communication skills, a focus on customer service, and the ability to manage a multi‑faceted leisure operation across a seven‑day rota, including evenings

Qualifications

• Experience as an Assistant Manager or Operations Manager in a fast-moving, customer-facing business.
• Leadership style with a hands-on approach and excellent communication.
• Customer focus with a genuine passion for service and safety.

Responsibilities

• Take overall responsibility for the day-to-day running of the site, ensuring smooth operations across the business.
• Lead, coach and motivate a team, driving performance across service, sales and operations.
• Champion a safe environment for staff and guests, embedding strong health and safety practices.

Skills

Leadership

Customer service

Team management

Health & safety

Operations

Job description

Assistant General Manager - Leisure Operator Love Recruitment London, England, United Kingdom

Assistant General Manager in Acton, West London - Leisure Operator

Location: Acton, West London.

Our client is a leading leisure operator with ambitious expansion plans over the next few years, and they're looking for an experienced Assistant General Manager to take charge of service and operations at their flagship Acton site. Customer experience sits at the heart of everything they do, and their management teams live and breathe it every single day.

This is a fast-paced, hands-on leadership role at a site where no two days look the same. You'll take ownership of the day-to-day running of the venue, leading a team through service, sales and operations while keeping both staff and guests safe. It's a genuine opportunity to make your mark with a brand that's growing.

On offer is a competitive salary plus bonus, a genuinely supportive and ambitious culture, and real scope to progress as the business expands.

Working pattern: Five days per week on a rota basis, including weekends and some evenings, in line with the demands of a seven-day leisure operation.

Key responsibilities:

• Operations: Take overall responsibility for the day-to-day running of the site, ensuring smooth, efficient operations across every area of the business.
• Leadership: Lead, coach and motivate a team, driving performance across service, sales and operations.
• Health and safety: Champion a safe environment for staff and guests, embedding strong health and safety practice throughout the venue.

About you:

• Experience: You're an Assistant Manager or Operations Manager working in a multi-faceted, fast-moving, customer-facing business, whether that's a health club, family entertainment centre, trampoline park, bowling venue or similar leisure operation.
• Leadership style: You're a natural leader with a hands-on, can-do attitude and excellent communication skills.
• Customer focus: You're driven by delivering an amazing experience for every guest and have a genuine passion for customer service and health and safety.

What's in it for you:

• A competitive salary plus bonus.
• The chance to join an ambitious, fast-growing leisure brand.

Full-time