FOH Team Member - Weekends

Burhill Group Limited (BGL); Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Job summary

Adventure Leisure in Newcastle Mulligans is seeking a hands-on operations professional to work with the General Manager to deliver an exceptional leisure experience across activities, dining, and events.

You will manage customer service, health and safety, and finance controls while driving revenue growth through upselling retail and food & beverage.

Join a team focused on collaboration, ambition and creating a welcoming family-friendly venue.

Qualifications

• Excellent communication skills: Verbal, Written and Listening.
• Strong prioritisation to plan work activities efficiently.
• Good presentation, time management and organisation skills.
• Proven problem solving and pragmatic decision-making.
• Strong planning and coordination abilities.

Responsibilities

• Operations: Maintain positive relationships with customers and colleagues; assist with asset and inventory care.
• Course Marshall: Ensure course rules followed; minimize slow play; reinforce safety notices.
• Kitchen: Assist in food preparation; ensure supplies and ingredients available; review bookings.
• People: Ensure BGL Academy compliance; foster collaboration across colleagues.
• Financial: Implement controls; complete month-end procedures; ensure purchasing policy adherence.
• Customer Experience: Deliver outstanding service to maximise customer satisfaction.

Skills

Communication

Prioritisation

Presentation

Time management

Problem solving

Planning

Education

GCSE level education (desirable)

Job description

REPORTS TO: General Manager/ Assistant General Manager

LOCATION:Newcastle

KEY RELATIONSHIPS: General Manager, Assistant General Manager, Duty Manager and Team Leaders

ABOUT ADVENTURE LEISURE

Adventure Leisure isnt just another leisure operator; we are a powerhouse in the UK entertainment scene, driven by our Purpose: to create space to play and be together. With iconic brands like Mulligans and Bunkers, we are redefining fun for people of all ages, backgrounds and abilities, creating experiences that genuinely bring everyone together.

Guided by this Purpose, we focus on delivering exceptional experiences across all our venues. Our Values underpin everything we do:

Fun, bringing energy, contribute to the happiness of the team and deliver unforgettable moments of delight.

Ambition, constantly looking to improve, taking the positives from every situation and being prepared to play even if we dont always win.

Collaboration, communicate openly and work inclusively across teams and functions.

Trust, fostering safe environments, acting responsibly and believing in each other.

We are growing fast, powered by bold plans and a shared passion for creating memorable, inclusive and accessible experiences. From crazy golf and electro darts to shuffleboards and pool. Were always evolving to make our spaces welcoming, exciting and inspiring for all, and we are only just getting started.

Join us for an exciting adventure at one of our venues, where play, connection and competition come to life!

ROLE OVERVIEW

Step into a dynamic role where youll be at the heart of delivering an exceptional leisure experience! As a key member of the team at Adventure Leisures Newcastle venue, youll work closely with the General Manager to elevate every aspect of the venue, from thrilling activities to seamless operations ensuring customer expectations are consistently exceeded.

With a keen focus on revenue growth, youll unlock new opportunities through strategic upselling of retail products and an enticing food & beverage offering, making every visit an unforgettable experience for customers.

Beyond the day-to-day, youll play a vital role in shaping the long-term success of Adventure Leisure. Through unwavering determination and a commitment to excellence, youll help position Newcastle Mulligans as the premier family-centric destination in the region.

KEY ACCOUNTABILITIES

Operations

• Maintain positive and effective relationships with customers and colleagues.
• Assist with the care and maintenance of all assets, inventory, and resources of the location.

Course Marshall

• Ensure customers are adhering to the course rules and regulations.
• Ensure that slow play/progress is kept to a minimum.
• Reinforce Health & Safety notices as required.

Kitchen

• Contribute to the preparation of all food for casual and function dining.
• Ensure adequacy of supplies at the cooking stations.
• Prepare ingredients that should be frequently available.
• Review all bookings for catered activities.
• Adhere to and maintain all Health, Safety & Hygiene rules and regulations WITHOUT EXCEPTION.
• Advise the duty manager of any items/ingredients to be ordered in a timely manner.

People

• Ensure personal compliance within the BGL Academy is 100% at all times.
• Maintain a strong network with fellow Adventure Leisure colleagues to support robust collaboration.

Financial

• Implement and monitor all financial controls and ensure personal responsibility for all cash handling.
• Complete month end procedures for retail in line with BGL company stock taking procedures.
• Adhere and monitor compliance of purchasing policies and procedures.
• Ensure all BGL procedures and policies are adhered to.

Customer Experience

• Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.

KEY EXPERIENCE, SKILLS AND ATTRIBUTES

Experience

• 1 years’ experience working in a hands-on customer facing role – Essential
• Experience working as part of a large team – Essential
• Experience working in Food and Beverage - Essential

Skills

• Excellent communication skills: Verbal, Written and Listening.
• Prioritisation skills – the ability to plan work activities and to use time efficiently.
• Good Presentation Skills
• Good Time management and organisation skills
• Problem solving and decision-making skills (pragmatic)
• Strong Planning skills

Attributes

• Organised and enthusiastic with a "can do" attitude and attention to detail.
• Good ability to manage change
• Must be results driven

EDUCATIONAL BACKGROUND AND QUALIFICATIONS

• Good GCSE educational standard (desirable)
• The post holder will be required to complete an Enhanced DBS Check to carry out the role.