Assistant General Manager

Flow Sports Personnel Ltd; Colchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading personnel management company is seeking an ambitious Assistant Manager to enhance their customer and team experience in Colchester. This role involves coaching staff, ensuring safety and fun for customers, and delivering on financial targets. Successful candidates should have at least twelve months of management experience in a fast-paced customer-facing setting, a passion for service, and the ambition to grow in a financially stable business with exciting growth plans. Numerous training, bonus opportunities, and employee benefits are also offered.

Benefits

Monthly bonus scheme

40-hour contract with extra pay for shifts

Outperformance bonus

50% off food when working

28 days holiday

Free bowling/golf vouchers

Employee Assistance Programme access

Free well-being training

Qualifications

• Minimum of twelve months' management experience in a fast-paced, customer-facing environment.
• Passionate about customer service.
• Evidence of inspiring and developing large teams.
• Willing to work nights and weekends.
• Have ambition for success.

Responsibilities

• Coach and mentor the team on shift.
• Ensure the centre is a safe and fun environment for customers.
• Support the General Manager with back of house duties.
• Run an exceptional operation front of house.
• Deliver financial targets and service standards.

Skills

Customer service passion

Team leadership

Management experience

Ambition for success

Job description

Are you a highly motivated and ambitious manager?

Are you looking for an employer that will invest in you and develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our client's fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

Qualifications

• a minimum of twelve months' management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
• be passionate about customer service
• evidence of inspiring and developing large teams
• be willing to work nights and weekends
• have ambition for success

Benefits

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our client's Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo's when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend