Assistant Front Office Manager

Klarent Hospitality Limited; Bellshill; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounts on food

Learning & progression

Friends & family rates

Employee assistance

Free parking

Staff meals on duty

Uniform provided

Job summary

Klarent Hospitality Limited is seeking an Assistant Front Office Manager to lead daily front desk operations, ensuring exceptional guest experiences and a proactive approach to service.

You will assist in supervising staff, onboarding new team members, and maintaining revenue reporting, all while upholding our high standards of hospitality across our UK hotels.

Qualifications

• Leadership and supervisory skills required.
• Excellent communication and problem-solving abilities.
• Proven experience in a front office or guest service role.
• Ability to provide exceptional customer service.

Responsibilities

• Assist the Front Office Manager in supervising daily front desk operations.
• Deliver excellent customer service and respond to guest inquiries in a timely manner.
• Assist in managing front office staff, onboarding and training new employees.
• Support front office operations, including staff scheduling and daily revenue reporting.

Skills

Leadership

Communication

Problem-solving

Customer service

Front desk experience

Job description

We have an exciting opportunity for an Assistant Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Strong leadership and supervisory skills
• Excellent communication and problem-solving abilities
• Ability to thrive in a fast-paced environment
• Proven experience in a front office or guest service role
• Ability to provide exceptional customer service

The Role:

• Assist the Front Office Manager in supervising daily front desk operations
• To be totally customer focused by consistently delivering excellent customer service and responding to guest inquiries and requests in a timely manner
• Assist in managing the front office staff, and support with onboarding and training new employees
• Assist in the Front Office operations, from scheduling staff, ensuring procedures are followed and monitor and manage daily revenue reports

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.