Front Office Manager – Guest Experience & Team Leadership

Accor; Greenwich; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Discounted hotel rates worldwide

Accor Academy access

Wellbeing support

Competitive salary

Pension scheme

Cycle to Work

Staff uniforms provided

Learning programs through Academies

Job summary

Accor's Novotel London Greenwich is seeking a proactive Front Office Manager to lead a high‑energy team and ensure an outstanding guest experience. You will drive check‑in/check‑out, resolve issues, and promote upselling while maintaining brand standards.

You will manage operations on site, collaborate with housekeeping and other departments, and coach staff to deliver consistent service across shifts within a busy London hotel.

Qualifications

• Previous experience in similar roles is preferable.
• Friendly, approachable with excellent customer service skills
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude
• Ability to work effectively under pressure
• Essential to be flexible with working hours
• Must already have the right to work in the UK

Responsibilities

• Oversee daily Front Office operations, including reception and guest relations.
• Handle guest feedback and resolve complaints in a professional and timely manner.
• Ensure smooth check-in/check-out processes and high service standards.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Support and develop team members through training, coaching, and regular briefings.
• Ensure compliance with hotel policies, health & safety, and data protection standards.
• Promote upselling opportunities to maximise guest experience and revenue.

Skills

Front Office

Customer service

Leadership

Flexibility

Teamwork

Job description

Accor's Novotel London Greenwich is seeking a proactive Front Office Manager to lead a high‑energy team and ensure an outstanding guest experience. You will drive check‑in/check‑out, resolve issues, and promote upselling while maintaining brand standards.

You will manage operations on site, collaborate with housekeeping and other departments, and coach staff to deliver consistent service across shifts within a busy London hotel.