Assistant Front Office Manager

Radisson Hotel Group; Sevenoaks; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global hotel chain is seeking an Assistant Front Office Manager to lead the front office team and ensure an outstanding guest experience. Responsibilities include overseeing the front office operations, working closely with the Front Office Manager, and fostering a collaborative atmosphere. The ideal candidate should possess flexibility, strong communication skills, and a positive attitude towards guest service. This role offers development opportunities and a competitive benefits package.

Benefits

Special rates for team members and families

Comprehensive development programs

Complimentary meals on duty

28 days holiday for full-time team members

Qualifications

• Flexibility and a positive, Yes I Can! attitude.
• An eye for detail.
• Creative problem-solver.
• Passionate about creating extraordinary service.

Responsibilities

• Oversee front office team and ensure guest journey satisfaction.
• Work closely with the Front Office Manager.
• Manage the hustle and bustle of hotel operations.

Skills

Flexibility

Positive attitude

Creative problem-solving

Teamwork

Strong verbal communication

Job description

Responsibilities

• Oversee front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• Exude patience, empathy and have the personality to host the show.
• Work proactively as the right hand to the Front Office Manager to ensure guest satisfaction and the smooth running of the front office department.
• Love the hustle and bustle of life! It's not just about check-in and check-out. It's about everything in-between.

Essential Qualities & Qualifications

• Flexibility and a positive, Yes I Can! attitude.
• An eye for detail.
• Creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Experience in a similar position is beneficial but not essential.

About the Role

As Assistant Front Office Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Company Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We focus on you as a person, your skills, talents, and passion - not only on your resume. Because mindset is what it's all about. And you can grow the rest with us. That's a promise! Become part of the world of Moment Makers, we are looking forward to getting to know you!

Welcome to the Radisson Blu Hotel London Stansted Airport Hotel, a modern and sophisticated hotel where convenience meets style for our business and leisure guests. Situated at Stansted Airport a covered walkway is all that stands between our rooms, the airport terminal building and convenient travel links. Our stylish airport hotel offers 500 bedrooms and suites, two on‑site restaurants, bar, leisure facilities and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.

Compensation & Benefits

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels.
• We take our "We grow talent, talent grows us" culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy.
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all.
• Contributory pension scheme and Life Assurance.
• Complimentary meal on duty.
• Uniform.
• Access to the Employee Assistance Programme through UNUM.
• Fantastic opportunities to progress.
• 28 days holiday for full‑time team members.
• Free use of our leisure, pool and gym facilities at off‑peak times where applicable.