Assistant Front Office Manager

Aimbridge; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global hospitality company is seeking an Assistant Front Office Manager in Leeds to lead the front office operation and ensure exceptional guest experiences. Candidates should have supervisory experience in hotel settings, strong leadership skills, and proficiency in hotel management software. The role offers various industry-leading benefits and development opportunities.

Benefits

Industry leading training and development

Hotel discounts portfolio wide

Access to Stream for pay management

Employee assistance programme

Minimum of 30 days holiday

Paid breaks

Access to hotel gym facilities

Qualifications

• Prior experience in a supervisory position in a hotel front office.
• Ability to handle customer complaints and queries professionally.
• Skills to set goals, delegate tasks, and monitor performance.

Responsibilities

• Lead the Front Office operation ensuring exceptional guest experience.
• Oversee front office team development and provide regular feedback.
• Manage reservations, track guest preferences and analyze performance.

Skills

Supervisory experience in hotel front office

Excellent communication skills

Strong leadership abilities

Understanding of hotel operations

Proficient in hotel software and systems

Tools

Property management systems (PMS)

Customer relationship management (CRM)

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hyatt, Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Minimum of 30 days holiday
• Staff meals on duty
• Paid breaks
• Access to hotel gym facilities

A day in the life of…

As Assistant Front Office Manager you will help lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.

You will help oversee the development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

What do we need from you?

• You’ll have prior experience in a supervisory position in a hotel front office, with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
• You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
• We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.