Assistant Front of House Manager

Belton Woods; Grantham; Hybrid; GBP 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

Free health club membership (T&Cs)

Discounts across golf including rates,

Discounts across The QHotelsCollection

Family & Friends discounts across TheQ

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program – Hospit​a

Refer a friend scheme

Parking

More benefits

Zusammenfassung

Belton Woods Hotel, Spa & Golf Resort in Grantham invites applications for a front-of-house/reception role. As part of the team you will ensure an outstanding guest experience, manage room allocations, advise on rates and packages, handle guest issues and help maximise revenue across the property which includes a 36-hole golf complex and multiple dining options.

The role emphasizes people-oriented service, collaboration with the Front of House Manager, and opportunities for training and

Qualifikationen

• Previous experience within a front office, reception or front of house position, or equivalent.
• People management experience
• Quality and standards driven
• Outstanding customer service skills
• Conflict resolution

Aufgaben

• Reception is the first impression of the hotel a guest will experience, so you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Kenntnisse

People management

Customer service

Conflict resolution

Quality standards

Jobbeschreibung

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this the role for me?

Previousexperience within a front office,receptionorfront of house position, or equivalent

• People management experience
• Quality & standardsdriven
• Outstanding customer service skills
• Conflict resolution

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

Compensation: Competitive salary