Rooms Division Manager

Belton Woods; Grantham; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts

Discounts across The QHotelsCollection

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a customer‑focused leader to oversee Front of House, Housekeeping and Guest Services. You will drive guest satisfaction, uphold the highest standards of cleanliness and presentation, and ensure the hotel operates efficiently and profitably.

Experience in a front of house role, people management and a passion for outstanding service are essential. The role offers extensive staff development, a supportive team and access to a wide range

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent.
• People management experience.
• Quality & standards driven.
• Outstanding customer service skills.
• Conflict resolution.

Responsibilities

• Front of House, Housekeeping and Guest Services, ensuring the hotel operates efficiently, delivers outstanding service and achieves commercial results.
• As a leader, drive guest satisfaction and maintain high standards of cleanliness, presentation and efficiency.

Skills

Front of house

People management

Customer service

Conflict resolution

Job description

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You'll be responsible forFront ofHouse, Housekeeping and Guest Services, ensuring the hotel operatesefficiently, delivers outstanding service, and achieves excellent commercialresults. As a leader, you will drive guest satisfaction, maintain the highest standards of cleanliness, presentation and efficiency, monitor occupancy levels and ensure exceptional guest service at all times.

Is this the role for me?

• Previousexperience within a front office,receptionorfront of house position, or equivalent
• People management experience
• Quality & standardsdriven
• Outstanding customer service skills
• Conflict resolution

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.