Receptionist

Belton Woods; Grantham; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Free parking

Discounts across golf including guest/

Discounts across The QHotels

Family & Friends discounts in hotels

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend scheme

Bronze Green Tourism accreditation

Job summary

Belton Woods Hotel invites applications for a guest-facing role where you will greet visitors, manage check-in/check-out, and handle payments with a courteous approach. You will resolve guest enquiries and complaints, ensuring a consistently high standard of service throughout their stay.

Join our team to deliver memorable hospitality, with opportunities for training and progression within a 4-star venue renowned for golf and leisure facilities.

Qualifications

• Experience delivering high levels of customer service in a hospitality setting.
• Previous customer-facing role required.
• Ability to handle conflicts professionally and calmly.
• Ability to work under pressure and multitask effectively.
• Strong time management and organisational skills.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out processes.
• Take payments and manage general administrative duties.
• Address guest enquiries and complaints with courtesy and efficiency.
• Ensure guest satisfaction throughout their stay.

Skills

Customer service passion

Customer facing experience

Conflict resolution

Under pressure multitasking

Time management

Organisational skills

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

Job Perks & Benefits:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND much, much more!

Job Overview:

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Key Skills & Qualities:

• Passion for customerservice
• Have worked in a customer facingrole
• Conflict resolutionexperience
• Ability to work underpressureand multi-task
• Strong time management andorganisational skills

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We arethrilled to share that our hotel has been accredited with bronze from GreenTourism!