Front of House Manager

Belton Woods Hotel, Spa & Golf Resort; Grantham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts

Discounts across QHotels collection

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham welcomes guests with a warm, professional approach. As a receptionist you will manage check-in/check-out, assist guests with rates, packages and promotions, and support smooth operations across the front desk and reception areas.

You will handle guest inquiries, address issues promptly and work to maximise occupancy and revenue while maintaining standards of service and appearance across the hotel.

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent.
• People management experience.
• Quality & standards driven.
• Outstanding customer service skills.
• Conflict resolution.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Review room allocations and advise on rates, packages and promotions.
• Handle guest issues and complaints to maximise revenue.

Skills

Front office / Reception experience

Customer service skills

People management

Conflict resolution

Job description

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND...much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this the role for me?

• Previousexperience within a front office,receptionor front of house position, or equivalent
• People management experience
• Quality & standardsdriven
• Outstanding customer service skills
• Conflict resolution

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.