Front of House Manager

Belton Woods; Grantham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

More benefits

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a guest-focused receptionist to be the friendly first impression for guests. You will manage check-ins, assist with bookings, and guide guests on rates, packages and promotions.

You will need previous front office or front-of-house experience, strong customer service skills and a passion for quality and standards. The role requires calm, proactive conflict resolution and a positive, team-oriented approach.

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent.
• Quality & standards driven.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and resolve issues effectively.

Responsibilities

• Reception is the first impression of the hotel; you’ll ensure an outstanding level of service.
• Review room allocations and advise on rates, packages and promotions; maximise revenue.
• Handle guest issues and complaints with professionalism and empathy.
• Support with check-in/check-out and maintain accurate guest records.

Skills

People management experience

Outstanding customer service

Conflict resolution

Front office/reception experience

Job description

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this the role for me?

• Previousexperience within a front office,receptionorfront of house position, or equivalent
• People management experience
• Quality & standardsdriven
• Outstanding customer service skills
• Conflict resolution

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.