Assistant Facilities Manager

CBRE; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global provider of facilities management is seeking an Assistant Facilities Manager in London. The role involves managing day-to-day services for client buildings, ensuring that all vendor obligations are met, and that KPI targets are achieved. Ideal candidates will have strong experience in facilities management, effective communication skills, and proficiency with Microsoft tools. A collaborative culture focused on excellence and diversity is fundamental to this opportunity.

Qualifications

• Experience in dealing with suppliers and contractors.
• Ability to obtain SC level clearance.
• Strong detail orientation and ability to meet deadlines.

Responsibilities

• Manage day-to-day services for client buildings.
• Ensure vendors meet service levels and KPIs.
• Coordinate vendor access with client security team.

Skills

Strong experience in an FM role

Good knowledge of Facilities Management SLA's / KPI's

Strong communicator

Good administration skills

Team player mind-set

Strong customer service ethic

Tools

Microsoft suite

Coupa

CMMS / CAFM

Job description

Location: London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager to join the team in London.

About the Role

Responsible for the day-to-day management of all services for the client buildings, ensuring that all vendor service levels are maintained and that KPI targets are met.

Role Responsibilities

• Ensure all vendors deliver services in line with the contractual obligations
• Resolve any supplier issues directly with vendors
• Responsible for client presentation areas
• Schedule Monthly meetings with vendors to discuss, review and manage service levels
• Notate and report all findings in a monthly report
• Raise Purchase Orders and process / endorse client invoicing
• Ensure a working escalation process is in place and establish a rota for call outs
• When required, expand any emergencies connected with the facilities or equipment
• Co-ordinate access of Vendors with assistance from client security team
• Ensure office equipment is in working order and has sufficient supplies
• Office inspections, recording any faults
• Carry out cleaning audits in conjunction with the cleaning Vendor
• Assist in keeping FM Location Operational Manual and Playbooks up to date
• Ensure a professional / courteous working relationship is maintained with the Landlords and their representatives
• Responsibility for the continual development of the FMC
• Setting of targets and training for the FMC
• Ensure that all vendors passes are returned to client and NDA’s are completed / filed
• Manage client expectations around cover for client events and specific requirements
• Identify service shortfalls and bring to the attention of the CBRE leadership team
• Ensure that all PPM’s are carried out as scheduled
• Manage the outsourced postal service; Manage the courier service and relationship for the client

Experience Required

• Strong experience in an FM role, ideally gained within critical environments
• Will be required to obtain SC level clearance
• Good knowledge of Facilities Management SLA's / KPI's
• Experience in dealing with suppliers / contractors
• PC literate – Microsoft suite, Coupa, CMMS / CAFM
• Good understanding of FM service contracts and negotiations
• Strong communicator with confident oral and written skills
• Good administration skills with an eye for detail
• Strong customer service ethic
• Team player mind-set
• Ability to work to pressured deadlines and take on challenges when required

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE, Inc. is an Equal Opportunity and affirmative action employer (Women/Minorities/Persons with Disabilities/US Veterans)