Assistant Aftersales Manager

Perfect Placement; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

33 days holiday

Pension scheme

Life assurance

Vehicle purchase scheme

Cycle to Work

Employee discount platform

Training and development

Career progression

Volunteer day

Induction programme

Job summary

Perfect Placement is seeking an Assistant Aftersales Manager for a busy Glasgow dealership. You will lead the aftersales team, oversee service operations, and drive customer service excellence across the department.

The role requires proven leadership in a franchised automotive environment, familiarity with Keyloop/Kerridge, and a UK driving licence. The position offers a competitive hourly rate, pension, life assurance, and ongoing development opportunities.

Qualifications

• Extensive experience in a leadership role within a franchised automotive dealership.
• Strong knowledge of aftersales operations and service processes.
• Familiarity with Keyloop/Kerridge dealership management systems.
• Proven track record of delivering excellent customer service and achieving targets.

Responsibilities

• Support the effective management of the dealership's aftersales operation.
• Oversee service department activities to optimise efficiency and profitability.
• Lead, motivate, and develop team members to meet departmental and business objectives.
• Ensure high standards of customer care, resolving concerns professionally and promptly.
• Build and maintain long-term customer relationships through excellent service and communication.
• Proactively identify solutions to improve customer satisfaction and service quality.
• Utilise available resources effectively to support dealership performance.
• Provide technical guidance and support to colleagues.
• Identify opportunities for process improvements, increased quality, and reduced inefficiencies.
• Maintain high standards of professionalism, compliance, and customer care.

Skills

Leadership

Customer service

Aftersales operations

Team development

MS Office

Education

NVQ/ATA/HFC (Automotive)

Tools

Keyloop/Kerridge

MS Outlook/Excel/Word

Job description

Are you an experienced automotive professional seeking a rewarding leadership role? Our client, a reputable automotive dealership in Glasgow, is currently recruiting an Assistant Aftersales Manager. This position offers an excellent opportunity to join a busy, customer-focused environment and develop your career within a successful, expanding business. The Assistant Aftersales Manager will be instrumental in supporting the operational efficiency and delivering top-tier customer service standards across the dealership's aftersales department.

Benefits of the Assistant Aftersales Manager:

• Competitive salary from £16.12 per hour plus performance bonus
• 33 days holiday, including bank holidays
• Pension scheme and life assurance
• Employee vehicle purchase scheme and discounts on servicing, repairs, and parts
• Cycle to Work scheme and employee discount platform
• Ongoing training and professional development
• Clear career progression opportunities
• One paid volunteering day annually
• Comprehensive induction and onboarding programme

Duties of the Assistant Aftersales Manager:

• Support the effective management of the dealership's aftersales operation
• Oversee service department activities to optimise efficiency and profitability
• Lead, motivate, and develop team members to meet departmental and business objectives
• Ensure high standards of customer care, resolving concerns professionally and promptly
• Build and maintain long-term customer relationships through excellent service and communication
• Proactively identify solutions to improve customer satisfaction and service quality
• Utilise available resources effectively to support dealership performance
• Provide technical guidance and support to colleagues
• Identify opportunities for process improvements, increased quality, and reduced inefficiencies
• Maintain high standards of professionalism, compliance, and customer care

Requirements of the Assistant Aftersales Manager:

• Proven experience as an Assistant Aftersales Manager, Service Manager, Workshop Controller, or similar leadership role within a franchised automotive dealership
• Strong knowledge of aftersales operations and service department processes
• Experience using Keyloop/Kerridge dealership management systems
• Track record of delivering excellent customer service and achieving operational targets
• Strong leadership, organisational, and communication skills
• Ability to perform effectively in a fast-paced, commercially driven environment
• Proficiency in Microsoft Outlook, Excel, and Word
• Automotive technical qualifications such as NVQ, ATA, HFC, or equivalent are desirable
• Full UK driving licence with fewer than 9 penalty points
• Legal right to work in the UK