Aftersales Manager

Perfect Placement; Glasgow; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus up to £10k

Car scheme

33 days leave

Pension scheme

Life assurance

Cycle to work

Training & development

Full-time contract

Service discounts

Job summary

Perfect Placement is seeking an experienced Aftersales Manager for a PLC volume franchise dealer in Aberdeen. The role oversees daily aftersales operations, supporting front-of-house activities and management of the team to ensure exceptional service.

Key duties include leading the aftersales team, resolving issues, managing scheduling via DMS, and maintaining strong customer relationships while driving standards and safety compliance.

Qualifications

• Proven track record of effective team management.
• Excellent organisational and communication skills.
• Strong knowledge of DMS systems and dealership processes.

Responsibilities

• Lead and support the aftersales team to deliver high-quality customer service.
• Resolve customer issues efficiently and professionally.
• Oversee daily department operations to maintain productivity and service standards.
• Ensure compliance with manufacturer and company policies.
• Maintain and develop relationships with customers and colleagues.
• Utilise the DMS to manage workshop and service scheduling.

Skills

Team management

Organisational skills

Communication skills

Tools

DMS systems

Job description

We are seeking an experienced Aftersales Manager on behalf of our client, a highly successful PLC volume franchise dealer in Aberdeen. The Aftersales Manager will oversee daily operations within the busy aftersales department, supporting both front-of-house activities and the overall management of the team to ensure exceptional service delivery.

Benefits of an Aftersales Manager

• Highly competitive basic salary aligned with experience.
• Performance-related bonus scheme with potential earnings of up to an additional £10,000 per annum.
• Car scheme offering significant savings on new vehicle purchases.
• Discounts on Service, Bodyshop, and Parts.
• 33 days annual leave, including bank holidays, with option to purchase or sell holiday entitlement.
• Pension scheme and life assurance.
• Cycle to work purchase scheme.
• Ongoing training and development opportunities, including career promotion pathways.
• Full-time, permanent contract.

Duties of an Aftersales Manager

• Lead and support the aftersales team to deliver high-quality customer service.
• Resolve customer issues efficiently and professionally.
• Oversee daily department operations to maintain productivity and service standards.
• Ensure compliance with manufacturer and company policies.
• Maintain and develop strong relationships with customers and colleagues.
• Use DMS systems accurately to manage workshop and service scheduling.
• Manage and motivate team members to achieve departmental targets.
• Monitor and implement health and safety protocols.

Requirements of an Aftersales Manager

• Extensive experience within a franchise main dealer service department, at a supervisory level.
• Strong knowledge of DMS systems.
• Proven track record of effective team management.
• Full UK manual driving licence with minimal penalty points.
• Excellent organisational and communication skills.
• Commitment to delivering outstanding customer service.