Aftersales Manager

The Solution Automotive Limited; Glasgow; On-site; GBP 44,000 - 60,000; Full time

Benefits offered by this job

Training & development

Job summary

The Solution Automotive Limited in Glasgow is seeking an experienced Aftersales Manager to lead and develop the aftersales team, ensuring profitable service operations and a high standard of customer satisfaction.

You will report to the Centre Principal and drive customer engagement, coaching your team to deliver outstanding service in a fast-paced environment, while maintaining brand standards across the centre and dealership network.

Qualifications

• Proven management experience in aftersales leadership
• Excellent communication, negotiation and presentation skills
• Ability to multi-task in a fast-paced environment while delivering outstanding customer service and sales results

Responsibilities

• Lead, motivate and develop the aftersales team in a franchised motor dealership
• Maintain high customer satisfaction through outstanding service
• Collaborate with wider dealership teams to deliver a seamless customer experience
• Oversee all aftersales and service operations ensuring profitability and customer satisfaction

Skills

Management experience

Coaching & development

Customer engagement

Job description

Aftersales Manager Franchised Motor Dealership - Glasgow New opportunity not to be missed! We are currently working on behalf of our client in Glasgow to recruit an experienced Aftersales Manager to join their management team.

About the Role

Reporting to the Centre Principal, you will be responsible for leading, motivating and developing the aftersales team, while personally demonstrating the behaviours and standards aligned with the brand values. Customer engagement will be central to the role. You will be expected to inspire your team to deliver outstanding service in a fast‑paced, pressurised environment, while consistently maintaining high customer satisfaction standards. You will have full responsibility for all aftersales and service operations, ensuring profitability and customer satisfaction. This will involve close collaboration with teams across the centre and wider dealership network to provide a seamless customer experience.

Ideal Candidate

• Have proven management and coaching experience gained in a similar aftersales leadership role
• Demonstrate excellent communication, negotiation and presentation skills
• Be able to multi-task and perform effectively in a fast‑paced environment while delivering outstanding customer service and sales results
• Hold a full, clean UK driving licence

Package

• £52,000 Basic plus bonus and an excellent benefits package.
• You will also benefit from ongoing training and development with the brand, within an environment that encourages professional growth.